The salesman Akil tried to be helpful but the good news ends there. Management doesn't care about the customer and will nickel and dime you. I was buying a 13K used vehicle with AWD. I noticed one of the front tires didn't match the others. They would not agree to change all four tires( as AWD cars require), only the front two and the front two that they did provide were different brands than the rear. I even asked how much extra to have the rears replaced and my request was ignored. They tried to make it seem like they were doing me a favor by selling me the car as they could "sell it at auction instead" which I had to try really hard not to laugh at. They're a joke, if you're looking for a used car look somewhere else.

I went to the parts department where I experienced abnormally long wait times to find somebody to help me. Once I was acknowledged I was helped to find my parts .

Worse of the Worse ! ! No words could express my Anger now. Just received # 3rd Cancellation for tomorrow's service appointment, Been waiting for god know how many months.

Land Rover @ Elmsford is the Worse nightmare dealer I EVER deal with. From purchasing to requested for a service .. Auto start app that doesn't work at all.

Edgar in Service is a rock star. I love my Defender. Unfortunately, it has required a lot of software updates, etc. But, Edgar has made the process as positive as possible. He is efficient, effective and very nice.

It is simply the WORST experience I have ever had with a lease car. I know the Edgar tried his best to assist (I'm grateful) but I had soooooo much issues with my 2018 Discovery Sport. I will NEVER again get involved with Land Rover. The technician could not fix the numerous issues so they sent me to New Rochelle branch. Got the problem solved 1k later by changing 4 tires at 13k and 14k miles. It's beginning to act up again🙄 I cannot begin to describe the other issues. I'm so unhappy with this vehicle. I got no satisfaction from the higher uppers I am so looking forward to dropping my car off in December and exhaling. So done Staff are accommodating and friendly

This was the smoothest, easiest experience buying a car. Everyone was super helpful. The dealership was honest and straight forward. There weren’t any miscellaneous charges on my vehicle with the purchase. If you want a Range Rover but it from the dealer where you know they will sell you a car in great condition, with dealer parts nothing off brand

Great sales and service. Thanks to Harold Mota for all the help.

My experience with Land Rover of White Plains was excellent! Both Simon and George were great! The communication and level of professionalism was top notch. They helped me find my brand new Range Rover Sport. I am very pleased with my purchase and with the customer service provided! Would recommend hands down!

HORRIBLE customer service and a complete lack of respect from the service department at Land Rover White Plains. I booked a service appointment 5 weeks in advance which was the first date a loaner car would be available for my appointment.  The day before my appointment I send a message asking what types of loaners are available, as I want to try out a new model that I am also considering buying.  First, the service rep lies and says that I never requested a loaner.  After showing her very clear email confirmation that I did, she backtracks and says that they don't have any available and I will have to wait 6 weeks for a new appointment.  After I tell her that is unacceptable, she gets the service manager on the line who apologizes and specifically promises to call me the next morning to figure out a sooner date. The next morning... no call.  I call and leave a message... no call back.  It is now two weeks later and I have texted or called and left messages on FOUR separate days, each time being told that the manager will call me back right away.  And I still haven't heard anything. The last message I left, I said: "It's my first time coming to this location and I am very disappointed with the lack of respect and the fact that I am being completely ignored.  Please have someone get back to me so we can figure out a date to reschedule."  And still no call back. Just shocking to me that this location can operate with such complete disrespect for its customers.

This dealership needs much to de desired. They do not care. The service department is on auto run they take your car and bury it they do not communicate with you I purchase my car one month ago and is having problem with it. For the past 8 days they took my car and is not able to fix it or give me a resolution. I am tired of talking to them and I am not getting any where. BAD MANAGEMENT 😞

The service department employees I’ve interacted with so far are very pleasant, albeit very busy. Sometimes I have to call them to get an update on my car. There is a real shortage of loaner cars- that could be improved. My only complaint is that every time my car is there for service, the interior is returned to me with some kind of dirt/smudges on the interior.

I needed to buy a car after turning in my lease to another dealer. I went to about 10 other dealerships, including Range Rover New Rochelle, but nobody was as helpful or knowledgeable and professional like Raul in Range Rover White Plains. He actually cared that I needed to buy a car and listened to what I needed and showed me cars that I would have never thought of. He was patient and professional after I wanted to test drive nearly 15 cars! I ended up with a CPO Jaguar E Pace that he showed me and am so thankful for all of his help and patience!

UPDATE TO MY EXPERIENCE SO FAR: So, my RRS had a problem with some of its "infotainment" and bluetooth system component(s). LRWP went through a series of software upgrades, none of which solved the problem. They kept at it until Land Rover North America technical managers authorized key hardware replacement. Problems solved. Can't fault them for following a logical procedure, and they did solve the problem - that's commitment to their customer's satisfaction! When they're busy, prepare to spend a long time here. BUT the sales staff and the management I met all are eager to be sure the customer is satisfied. I have a few items to take care of on the wonderful vehicle I bought there, and they have been quick to follow up with me to be sure they get done. Great facility too, plenty of comfort and an amazing service bay.

OUTSTANDING service from Harold Mota and the finance manager. They helped me all through the approval process. Highly recommend!

My wife and I purchased a certified pre owned 2018 Range Rover Velar from Raul Muela. We live four hours away in Syracuse NY. The entire process was seamless and he made it an easy transaction. The sales managers Mike and Chris were very responsive and helpful during the process as well. Albert did all of our paperwork and presented us with options to protect the vehicle. Even through we are four hours away we still purchased the service plan. We have no problem making the trip to have general service done. There was never any pressure from anyone involved in this transaction. We will work with Raul and this dealership in the future for sure. If your thinking of purchasing at Jaguar Land Rover of White Plains be sure to ask for RAUL MUELA!!!!

I contacted the dealership about a car I was interested in. Prior to this I got an appraisal offer from AutoNation on my trade. Since this dealer is part of that group I asked if they would honor the offer. I was told they would. So I began the financing application online and later that day the salesman emailed me some terms and payment amounts. It looked like a great deal so I agreed to drive the 50 miles to purchase the car. Upon arrival I was lowballed on my trade to the tune of $1000 dollars. Then I was informed my payment would be 30 dollars more than expected. Then I discovered that my larger payments were for 72 months! I was told those payments I was emailed were only a suggestion prior to running my credit score. The interest rate was over twice what I was shown. Had the salesman shown me the real interest rates and cost I would never have come down there. But isn't that the point? To get the customer in the door? The lack of transparency was appalling and I wasted a half day there because I wasn't told the truth. UPDATE. As you can see below, I received a response from the "owner". However if he or she really cared? They would have included a direct phone number to actually contact them. The number given is the general dealership number and your chance of reaching the owner is less than getting struck by lightning and winning the lottery on the same day. Against my better judgement, I did buy the car -it was a great price for the vehicle, and I would refinance later. Upon arriving home the back rear window wouldn't work. Then the convertible top won't work. I called and spoke to one of the sales managers and haven't been offered any viable options to get it diagnosed and fixed. So likely I will be returning the car to them. Second UPDATE: I did return the car and was promised my deposit would be mailed. Two weeks later and still nothing. I have filed a complaint with the Better Business Bureau.

Harold Mota and the team were exceptional. Thank you very much for you services!

Good customer service I have to wait a bit but not to much there tell me that my car is going to be finish at 11 am and by that time was done .

Everyone we worked with was very welcoming and friendly. They all provided great customer service. HIGHLY recommend this location over New Rochelle and Darien. The only downside is that it's hard to get an appointment. Every time we called to make an appointment to see someone there was very little availability.

I've had an excellent purchasing experience at Jaguar Land Rover White Plains NY! Kudos to Ron, Harold and Albert for making my buying experience smooth and fast. Special thanks to Ron for answering all my questions and keeping me informed every step of the way. I definitely recommend Jaguar Land Rover White Plains to anyone who is looking for a great vehicle, excellent customer service and a smooth purchasing experience. 😀

They didn't lie to me, but weren't very transparent. I received an online offer for my trade through AutoNation and upon arrival they lowballed me and wouldn't honor the offer. They also sent me interest rates and payment amounts that weren't real. I wasn't given the actual amount and interest rate before traveling a long distance to find out that the great deal I thought I was getting wasn't great at all. Had they been honest and upfront about everything I wouldn't have gone there in the first place

Worst service ever! And quite frankly 2020 Evoque is a lemon car line as far as I’m concerned. 2 driving recalls within a year. 1 of them was the car just shutting off in the middle of driving which was super dangerous. We called Land Rover white plains where we bought it and they were rude and acted as if we were bothering them. Now, there’s a rattling and the gps doesn’t have sound and they don’t know when that will be fixed. Will never deal with this specific dealership or get another Range Rover or ever recommend it to others

Great experience w/my trade in. Akil was very helpful. Thank you!

Edgar in the service department always goes above and beyond to provide exceptional service.

I had a great experience recently at RWP. They helped me find my new car and I was in and out quick.

Wonderful service, professional and friendly personnel, Edgar-Peter and Amy are the best. Exceptional!

I brought my truck in for its yearly service. I asked them to also look at the breaks bcs they are squeaking every now and then. which they shouldn’t be since the truck is only a year old. As well as get the GPS working (because when I bought the truck it was NEVER installed). I get it back the GPS was NOT installed and the now the breaks are squeaking every time I step on them. So it makes me wonder what exactly was done while I waited an hr and a half for them to do absolutely NOTHING.

nice friendly transaction

Very friendly and knowledgeable service center, always take great care with any concerns you may have. Very prompt and professional service for your vehicle. I have and continue to come to this location for any service I may need , thank you to the everyone!

Harold and team did a great job getting me all I wanted and making the purchase seamless.

Harold totally accommodating, very knowledgeable and a true gentleman. Made process happen fast and painless. Referring my wife to him.

Great customers services.

The initial conversations with the sales associate were pleasant. However, given that I was not geographically located near the dealership, clear communication regarding needed paperwork should have been established. Additionally, when I arrived to pick up the vehicle, I was given the run around prior to the test drive, only to learn the vehicle was recently hit, yet the sales associate did not proactively communicate the fresh dent nor scratches on the vehicle. What should have been a quick test drive and sale resulted in several hours of waiting and a very frustrating experience since the sales associate did not provide options due to the damage on the vehicle. This experience was only saved by Chris, the sales manager, showing empathy for the situation. Which is why they are rated at a two versus zero.

Amazing service all around the board.

Needed inspection and cleaning and was told it would take about 2 hours. Actually took a little over one, always nice to be less time. And car was super clean. Staff very nice!

I leased a new 2021 F-Pace. Car was ready when I picked it up. My salesman, George, was great. The first night I had the car, the audio system crashed and all radio and satellite stations had static. The Bluetooth phone was inaudible. Unfortunately the service dept. was closed for the evening. The following day, the audio system was working again. A day later the system crashed again. I made a service appointment, got a loaner car. When I picked up my car, I was told that a bulletin was released by Jaguar to upgrade the system, and that I received an upgrade. I took the car home and the system crashed again. I made another appointment and dropped the car off on Monday, June 14. My car was in the shop for 4 days. I picked the car up on Thursday evening at 6pm. I was told, the program was reinstalled and tested. Saturday June 19th, the system crashed again. I have to make another appointment.

Excellent service and response from George in Sales. Al is Finance made everything quick and easy as well. Dealership is in excellent physical condition and they made parting with a large sum of money very enjoyable!!! George took the time to go over everything in detail in terms of the options on the car. Absolutely made what can be a miserable experience, a very pleasant one.

White Plains Jaguar has been my Jaguar franchise for over 10 years. They have done many major repairs on my XK8. I wouldn't go anywhere else. I am always treated with friendly service and have driven some very fancy loaners (Jaguars and Range Rovers - a cool side benefit). Just walking around the showroom is a treat!

I was pleased with the service I recently received. Previously I had some issues but now they seem to have corrected them by having my car done on time and being notified promptly. Also they applied the coupon this time when they hadn’t before. A much better experience

Great experience dealing with the whole staff

Love This Dealership. Professional courteous kind….

Excellent. Very kind personnel. And fast. I recommend them

Best Jaguar mechanics around. Every time I need something fixed on my XJR it is fixed perfectly and I forget about the problem forever. They have very experienced technicians who know what they are doing. Very friendly and polite staff, professional attitude. Always a pleasure to deal with them.

Very helpful and detail oriented. Vlad was very easy to work with.

Excellent customer service, I highly recommend this dealership!

I brought my car in for it's annual service. I mentioned that I kept losing air in one of my tires and asked them to look at it. They said they did and it was fine. After losing air again I brought the car to a local service garage. They found 3 nails in the tire and we're able to fix it. I'm a little disappointed that this was missed by Jaguar.

Three weeks after wire transferring full purchase price plus shipping for a car to be transported to an autoNation affiliate in California, they get tired of my calls about status, and MANAGEMENT "welcomes" me to arrange my own car transport. Terrible customer service response.

I bought my Evoke from a different dealer. Land Rover of White Plains gave me prompt service I took the Evoke for a second service I am very much satisfied . Great Facility, Friendly people, They wash and clean the vehicle after service.

My service advisor, Ludwig, was professional, friendly and efficient. I asked him to check with my extended warranty company to see whether some recommended repairs would be covered. He waited on hold for 30 minutes before they answered the question. In my opinion, that was the definition of customer service. Overall my experience with WP Jaguar was great. The only negative was that their customer waiting area was not as nice as the one where I bring my Audi to be serviced.

We leased our 2021 Land Rover Evoque from this dealer and our experience was excellent! Our sales rep Jose is friendly, attentive, professional and made the process super easy -- from the moment we contacted him , to the moment we drove off in the car -- it took less than 10 days. We had specific requirements for the car: minimum 20 inch black rims, black interior and exterior, black out package, and had heard from many other dealers how low inventory was. Thankfully, Jose found us the car we wanted! Also, Albert was a pleasure to work with -- we discussed maintenance packages and financing with him, and it was a breeze...he's so friendly, helpful and made everything easy to understand. I highly recommend coming here for your next car! We'll be back in 3 years when our lease is up! Thank you, Jose and Albert. We love the car!

I am rating this place with four stars, my sales person Walter was excellent. He treated us with respect and very informative. my bad experience was when it was time to do the contract the sales manager Jerry Bender had no courtesy or respect for me as customer. The minute i said not going purchase extended warranty he tried selling me, Mr. Bender became rude and arrogant. The customer has a right to decline any services that they don't need. But this gentleman was rude and made me feel humiliated. He did not even looked happy to sell the car.

We leased our 2021 Land Rover Evoque from this dealer and our experience was excellent! Our sales rep Jose G is friendly, attentive, professional and made the process super easy -- from the moment we contacted him , to the moment we drove off in the car -- it took less than 10 days. We had specific requirements for the car: minimum 20 inch black rims, black interior and exterior, black out package, and had heard from many other dealers how low inventory was. Thankfully, Jose found us the car we wanted (and had the rims painted glossy black quickly)! Also, Albert G was a pleasure to work with -- we discussed maintenance packages and financing with him, and it was a breeze...he's so welcoming, helpful and made everything easy to understand. And every time I have a follow up question now, Albert and Jose are extremely responsive and get back to me right away! I highly recommend coming here for your next car! We'll be back in 3 years when our lease is up. Thank you, Jose and Albert. We love the car!

I had an excellent experience. Ron T and Chris G. is awesome, very professional, friendly. They?re the best.

easy and professional service

Shockingly bad service. They convinced us to buy a warranty service through them and seem unable to manage it at all. We have been waiting for more than a month for some window washer part, holding onto our car for 10 days without update. We had to pester them to find out that we could actually have our car back while they waited for the part!!! Now, weeks later, they have the part and it has been days again to put it in?! People need their cars! They employs shops like this to help them - not to take their cars away and sit on them with zero communications or updates interminably. They clearly could not care less.

It was a good experience with the sales person Jose. However, when I sit down with the financial manager Shawn, he tried to rush me through the paperwork and sell me some xxxxxxxx protection plan, which would cost me another $5000 that no one ever mentioned during the buying process. I got quite upset and waived them all.

It took a couple of months to find the right used vehicle for me and my salesman William Walker was wonderful at keeping in touch and offering updated buying options. The sales process was transparent and organized. White Plains provided exceptional customer service and I would definitely recommend them.

I received the best service at Land Rover White Plains on my recent annual service. The service went above and beyond in my opinion. I was very pleased with everyone I dealt with especially Heather Caligione!

LR White Plains service is top notch, I always know my car will be repaired the first time and won’t have to deal with repeat visits. They are the best. Heather, Edgar, Aimee greet me and treat me like family.

Despite the fact that it was the end of the month and a Saturday - I felt like I was still given the right amount of attention. Jose did an excellent job of convincing me to change my mind on the color of a Defender I wanted, and put me in a totally different color, but with all the options I was looking for. The whole team were professional, friendly and courteous and it was a great experience. I absolutely love my new Defender.

Harold was an amazing sales manager. He was extremely attentive and provided excellent customer service. My husband and I were short of time and he took that into consideration to make sure we left the dealership on time. Harold took the time to follow up a few days later which was wonderful. He made sure I was ready and prepared to enjoy my vehicle in every way. I would highly recommend Harold as a sales manager.

I purchased a Defender 110 from this dealer and they reneged on the sale in the absolute worst way. Completely horrible experience. After wasting hours of my day, having me get the vehicle insured , getting all my credit information, getting me a shipping quote and signing the sales order. I asked them why I spent hours buying a vehicle that they would renege at 8pm at night. The manager told me Land Rover is pulling allocations from dealerships if they sell out of state and they did not want problems with Land Rover. I don't know if this is correct but it was absolutely irresponsible to waste a customers time like this. Land Rover should be ashamed of how they are forcing their dealers into these situations and this dealer should be embarrassed they aren't training their salesman to tell people they can't sell out of state. I have had a few Land Rovers and I have many cars. Sadly this dealership and Rover obviously don't know how to treat good customers paying full MsRP. Terrible.

Great service!! Service manager went out of his way to make things work

Pathetic customer service after the vehicle is sold. We purchased the Land Rover Discovery from Land Rover White Plains, NY. Because of their pathetic service, we get our car serviced from the Land Rover dealership at Bedford Hills, NY. We received a non-compliance recall notice from Land Rover: N556 - auto high beam assist indicator. We have called 3 times and their supervisor/ service manager does not bother to call back. If you are looking for customer service, stay far away from this dealership. They are quite a disgrace to the lofty ideals of Land Rover about great customer service. Highly disappointing.

Great experience from start to finish. Simon, my sales associate made the car buying process easy and efficient. I have purchased from many dealerships in the past and this is by far my favorite experience. They make you feel welcome and appreciated as a customer.

I want to clear up a misunderstanding on how important communication is,when your spoiled from such an incredible staff in this store i did panic when i wasnt receiving any email responses from The Sales Manager. I Spoke to Michael Kenny The General Sales Manager here Land Rover White Plains and it was a complete misunderstanding,we had an email glitch when he returned my emails .it was a problem with my google account .This is the only reason why i will travel from Brooklyn to White Plains just to deal with him because his customer service presence is incredible.i highly recommend this store no matter how far you have to travel,this place is the best Land Rover store to go to in the New York City/ New Jersey Area . Visit it and you will see why this is the place to buy you next Land Rover.thank you Michael and the rest of the sales staff

Best Service Department I’ve ever dealt with. Truly a group of awesome people.

I couldn?t be more happy with the team at White Plains Land Rover Service, truly a pleasure bringing my car in.

Ludwig and the team at LRJ White Plains is awesome. They were on top of everything, great communication with updates and went above and beyond on their service.

Great people and they worked hard to get us the deal we wanted. Highly highly recommend.

As ALWAYS, Heather makes coming to White Plains Land Rover Jaguar a total pleasure. I had 2 flat tires from trying to avoid my car from being sideswiped and I didn’t know what to do. Heather to the rescue!!!! Aimee even helped out as well and was able to get me in touch with Land Rover Roadside Assistance. I was contacted every step of the way. I will never take my EVOQUE any where else. Heather & Amy thank you from the bottom of my ♥️!!!!!!

They are not a good dealer

As ALWAYS, Heather makes coming to White Plains Land Rover Jaguar a total pleasure. I had 2 flat tires from trying to avoid my car from being sideswiped and I didn’t know what to do. Heather to the rescue!!!! Aimee even helped out as well and was able to get me in touch with Land Rover Roadside Assistance. I was contacted every step of the way. I will never take my EVOQUE any where else. Heather & Amy thank you from the bottom of my ♥️!!!!!!

I worked with William Walker as my salesman and was very happy with my experience with him and the dealership.

Excellent sales and finance team ...service is top. The dealership is spotless. Harold my sales professional was excellent and patient. Would highly recommend.... Dasco

I start chat with online customer service for only a question simple question active key work in 2016 models online chat rep ask me are you coming to our location I said no and they answer me back you can ask the question to which dealer u ever go what is that that’s not a Land Rover Rang Rover do u have to visit them what type of customer service you guys have ???? It’s was so insult first you guys need to learn 1 think at in a business “CUSTOMER SERVICE FIRST” never hear that ????? You can’t insult the customers

As always, my service provider, Edgar is simply the best. He pays attention to all details, gives the best customer service and with utmost care. Naturally, I recommend all my friends, whether they have range rover or not, to my friend Edgar.

Very customer friendly service together with timely, very high quality, work.

Edgar is always helpful, friendly He gets the job done!

See you guys in court

Very nice and professional place. The finance process was accommodating and smooth. Not always the case at dealerships. The RX itself needed attention than expected but overall it was fair. Thank you.

BUYER BEWARE We were sold a vehicle that had transmission failure after the second day of ownership. We are having to find resolution in court under the Lemon Law because the management at Range Rover Elmsford did not assist with resolving any of the issues, did not warranty any of the systemic issues, hid the recalls on the vehicle, and did not offer to help with a rental vehicle. I’ve passed our story along to many outlets, and this dealership has a history of poor service and shady business practices.

Edgar at range rover service is wonderful.

Raul and Harold provided top-notch service. I went in to purchase a vehicle found on Carfax. They went the extra mile to deliver the vehicle to my door. The communication with myself as the customer was outstanding through phone, texts, and emails.

This is the second time Heather has helped me. She is knowledgeable, serious about her work, friendly and really helpful.

Had a very pleasant experience at Land Rover White Plains. Harold from Sales and the Finance department were very professional throughout the process. Recommend it!

My first service appointment at this dealer. Very friendly, expedient serivce - Thank you Barbara N! Very comfortable, quiet waiting area while car was serviced. Well done!

To Edgar thank you for the knowledgeable services

My experience was great. Edgar and Sam a good down-to-earth people.

Quality of work seems good. Staff was polite and helpful. But value was simply not there. Charged me more than double for my job should cost. 9 hrs of labor to change a water pump - which is a 2-3 hr job. That’s $1300 in phantom labor costs. Would only go back in an emergency.

Great quick experience-very communicative and helpful

Ask for Simon he is the best! He makes the process really smooth, was very thorough and knowledgeable. He goes above and beyond for his customers and tries to help as much as possible. The process was stress free and pleasant. He was able to find us a vehicle that suited our needs at the best price.

The service department is very well organized. Heather did a great job setting expectations and ensuring I was comfortable while waiting. I’ll definitely return and recommend.

Great service

Brand new car, too many problems, never have loaners available. Get better service with my wife’s $375/mth Lexus.

Thanks Edgar for a smooth service as usual. Even the loaner was fresh from the factory!

I got a lemon. New 2020 discovery lease. Nothing but problems. Been towed in multiple times. Can Never get a loaner from them. Windshield leaking multiple times, then car won’t start, then recall from electrical problems. Also sold me a service contract for over $1,000, said I had to buy it - found out later total lie. Do NOT get one of these cars. Horrible horrible service and have had problems upon problem and have only had car a few months!!!! Service manager and store manager do not return calls, won’t come to the phone. Nightmare.

Heather's customer service support, attention and professionalism gives me great confidence in trusting my Rovers to Auto Nation's White Plains Land. Rover. I look forward to future services

Waited two months for the dealer to figure out title situation, made every step of the way more difficult than needed to be. Then to top it off check engine light came on in vehicle on the way home from dealership and then had to pay a deductible to get it fixed elsewhere. Terrible transaction never will I buy anything from them again

The place was amazing, bright,very clean, presentation was fantastic. Employees walk by and say goodmorning. Glass to overlook the mechanics. The service was quick and Heather was kind, attentive, knew what she was talking about Great place

Barbara is great..arranged for a ride back and forth to my job..Explained what was needed. Walked me to the car..quality is the word.

In the past I have experience great customer service but at White Plains LanRover John and his team showed me what It feels like to spend your money and be happy about it I really appreciate the outstanding service that they provide to me and my daughter . Yes I convince her to also do business with this dealership they took the time and they work overtime to find us what we were looking for thank you again

Edgar, Aimee and entire service team are a pleasure to deal with. I had my Discovery Sport in for annual service. Staff are courteous, the service bays and customer waiting areas are extremely clean, and I noticed personal diligence by employees and customers throughout the dealership with regard to social distancing, face masks, etc. Would highly recommend getting your vehicle serviced at Land Rover White Plains.

Very courteous staff, professional and clear with explaining the process. I worked with Barbara.

A year ago I said I was never returning. The distance in how close they’re from me brought me back. ...... things have changed.... The kindness and options given matched with great service was so appreciated. Thank you Land Rover, you heard my voice then and you are really on top of things. They handled me with care and treated my vehicle with TLC! Thank you fir getting it right!

The one thing is Simon and Chris thank you. One thing is I was told one payment then it changed. Also they gave no warranty cause how old the vehicle is they said. It took a week in half to get it. Happy yes but also not pleased with a few things. Auto nation and Jaguar Land Rover White plains hmmm.

I highly recommend working with Simon from this dealership! He was very attentive and listened to my desires. We got the vehicle we've always wanted. Everything was taken care of before we entered the dealership. We were in and out within a half hour!

the customer service and the attention received during my visit to comply with the maintenance schedule on my land rover meet all my expectations , thank you Barbara for your outstanding service.

Leading up to the sale they were super kind and in constant contact. Once I completed purchase no one showed me the basics on the car. I’ve emailed and called several times and still have no return call or instructions on items I cannot figure how to work!! Terrible service they just want the sale! Very disappointing

DO NOT BUY HERE!!!! Bought a Range Rover Velar from them in June 2020. It has been in and out of dealership since July with electrical issues. Brought car in October 1st and they STILL have my car. Was told by service mechanics the car was a "factory misbuild," meaning it came out of the factory missing components. Owners aware of problems and told staff to "patch it up and get it out of here." Opened a case with corporate on 11/17/2020 and they have done NOTHING but tell me I do not qualify for a buyback without seeing any service records or inspecting the vehicle. I believed this was a reputable dealership but they have proven otherwise. I am not a wealthy person who can drop 45K on a car that will give me nothing but problems. I am a disabled combat veteran and a frontline Registered Nurse.

DO NOT BUY HERE!!!! Bought a Range Rover Velar from them in June 2020. It has been in and out of dealership since July with electrical issues. Brought car in October 1st and they STILL have my car. Was told by service mechanics the car was a "factory misbuild," meaning it came out of the factory missing components. Owners aware of problems and told staff to "patch it up and get it out of here." Opened a case with corporate on 11/17/2020 and they have done NOTHING but tell me I do not qualify for a buyback without seeing any service records or inspecting the vehicle. I believed this was a reputable dealership but they have proven otherwise. I am not a wealthy person who can drop 45K on a car that will give me nothing but problems. I am a disabled combat veteran and a frontline Registered Nurse.

good

Great service and smooth process. Fair and honest people. I recommended friends and family already.

Raul was awesome! Very professional and walked me through all of the updated software in the 2020 Evoque. Thanks Raul!

Wonderful no pressure purchase experience of my new Range Rover last week.

Nicely Welcomed at the front reception desk treated politely my salesman was knowledgeable very courteous I bought my car from Simon he was very very helpful and accommodating with the car we were interested in I went to another dealer before this dealer and I was treated very poorly I recommend this dealer land Rover of White Plains to everyone

Raul was my salesman and such a pleasure to work with. He presented me with options that fit my budget. It was the fastest decision we ever made. Highly recommend workin with Raul. Not your typical salesman.

Raul Muela Moscoso was the ultimate pro. He was calm and patient throughout the process. As a first time car buyer, Raul couldn’t have been more helpful.

I am updating my review due to not receiving a telephone call back from the manager regarding a short payoff check sent to JP Morgan Chase when I traded my vehicle. Although, I am happy with my vehicle, the check the sent to Chase to pay off the vehicle I traded was short and Chase has been contacting me regarding the balance the dealer still has not sent to them. I have attempted to rectify this issue with them and it seems they are only concerned with continuing to sell vehicles to new customers and not ensuring the complete sales of the vehicle they sold to me. A return telephone call would be quite appropriate and professionally respectful. Although the finance person returned my call a week ago, it still has not been rectified and I should not be receiving calls about a vehicle I no longer own. Hopefully, this review will prompt the owner of the dealership to direct the manager to rectify this issue, that is NOT MY ISSUE.

Edgar was my sales rep and he was excellent from start to finish. He took the time to find out my concerns and service needs and addressed each one. He was very knowledgeable, courteous, and helpful. He made me feel welcomed. The service center was clean, everyone had on masks, and plenty of sanitizers were available. I appreciate that they had tasteful barriers up to protect their employees as well as their customers.

I got the car I wanted and I was very well treated.

They did an excellent job diagnosing and repairing my problem. The service advisor was very accommodating and kept in touch updating me.

Jose Glade in the sales department was awesome! He was respectful, thorough and quick. I must say that this is my 14th vehicle in 25 years, and the buying experience this time has been my best to date. Also, Christine, in finance!!! The best!!! I felt very comfortable! J. Marie

Definitely one of the best Jaguar service facilities around. The repairs are always done professionally and in a timely manner. I service my XJ here and always happy with the outcome.

Did not feel welcome, my car was handed to me with a crack windshield and one busted up key fob even though I was buying a CPO for a lot of money. I would not recommend this dealership to anyone. I must point out that Akil the sales representative was a good guy he just have limited resources to work with based on my assumptions. Overall I had a bad 👎 experience

Always a pleasurable service experience

Everything about this dealership is top rate. The facility, the check-in, communication, and the shining car at the end. Heather, my Service Executive was super-professional, knowledgeable and helpful.

I had a very pleasant experience from the beginning with my service advisor, to the friendly receptionist (who made me a coffee!) to the beautiful facility., and back to my service advisor who was a gentleman. I have been to many ?high-end dealerships from Roll Royce to McLaren to Lamborghini to Aston-Martin, and Jaguar of White Plains is by far the cleanest, friendliest, and overall nicest facility, I have ever visited! I highly recommend!

Positive experience. Easy to get everything processed quickly. Would recommend.

Very very pleasant first experience at White Plains Jag. Super clean, organized, calm, and professional service. My service rep, Edgar, was outstanding. Easy to speak with, kind, not pushy at all, just a laid back and professional worker. Took great care in his job and satisfied all my service needs. He represented the dealership perfect as my appt was spot on. While waiting I even had a very pleasant conversation with the dealership receptionist named Kathleen. She was so sweet and helpful too. Overall really great. Thankyou.

Manager John and sale rep. was very understanding and overall the experience was good. But the problem I have during all the paper work I ask to see car but never did, when I do the first problem was the driver side tail light with a lot of condensation in it, I brought it to the Kent attention he just brushoff and said service can fixed it. Get it from May 30, 2020. And all now the light is not fixed, literally driving around with a tail light not working these people just want to get there vehicle sell but they dont care. From day one they know the light was defective but they did'nt feel the need to get it fixed. So police can stop me any day now. I am so disappointed in slow space on how long this is taking I definetly will not do business with White plain in the future. IT MY FIRST NEW CAR 2020 LAND ROVER DICOVERY THEY MAKE MY EXPERIENCE VERY dissatisfied.....

Alvaro was great again, This is the third car I bought from him. He's a true gentleman and a man of his word. The payment was exactly what he told me it was over the phone. We love the car. I recommend Clients to Alvaro all the time. I will continue to recommend them.

Service Advisor Edgar Peter Buenco is simply phenomenal! I have had him as my service advisor at Land Rover Larchmont/New Rochelle, and now at the White Plains location. He treats you like a VIP and will do everything in his power to get you the best pricing possible. Other locations will charge you for services or repairs not even needed, just to get a dollar. It's to the point I switched service locations solely to have him manage and resolve my issues. It's because of his treatment that I'm strongly considering getting a new Range Rover. I read that someone called him an asset to the company in another review. That, he truly is. Keep up the good work and as always, thank you for your hard work, service, and hospitality. I will refer all my family and friends to Land Rover White Plains.

Ultimately it all worked out thanks to Edgar. However, the dealership's connection or communication with Land Rover's roadside assistance was piss poor! My vehicle was picked up on Thursday evening around 5:00 PM and the dealership which was about 20 minutes away closed at 6:00. I had to call the dealership Saturday afternoon to confirm they were in receipt and they couldn't find it! I drove to the lot and confirmed it was there which I shouldn't have had to do. I also couldn't get a loaner car reserved until almost a week later. I understand COVID has changed things so I tried to be understanding despite the inconvenience. Edgar got the work completed in 48 hours once they found the vehicle and had it delivered to my home. I didn't have my vehicle for 6 days and it shouldn't have taken that long as 3 days were lost as it sat in your lot unprocessed.

Great place, everyone was good.

This was my first lease and my first Land Rover. The process of online pricing, test drive, and lease signing were seamless. Our sales associate Akil and his manager were very helpful and up-front in getting me an appropriate price, in conjunction with the Auto Nation discount.

I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon.

I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon.

I came here to lease a vehicle on Saturday June 27,2020 (end of the month) was paired with a sales representative that didn't know anything about the vehicle. Every single package that the car had, he had to go and ask the manager. It was clear that he was either new or had no knowledge for the car. I told him what we were looking for. The manager John gave us a great price which is why we drove 45 minutes to this dealership however after we got there and had this sales rep William, who couldn't figure out how to use the computer or search for cars it was evident he didn't know what he was doing. The car that we had chose had a light interior which didn't work for us as we have two young kids. He then let us walk out without a deal and called us when we were 25 minutes away- offered us a slightly better price. I told him we were already on our way and would think about it. I called first thing Monday morning to complete paperwork online (as it would be impossible with work/kids to drive an hour each way) he said he had never heard of a car being sold without coming in person. The manager John was nice but also persistent that we have to drive 2 hours to get the vehicle. Even though its the end of the month and they want to make a sale clearly it wasn't enough for them to actually want us to complete the paperwork online. My husband is a physician and it would be very difficult for him to take off so unfortunately looks like we won't be getting it from this dealership but I wish they had a better sales representative, if they had perhaps we would've never walked out to begin with!

I bought a lease trade in at this dealership. It was the smoothest and most transparent process. I'm from NH and heavily relied on the salesperson to video review the car for me. William was very professional and forthcoming about the smallest details enabling me to feel comfortable coming down to buy the car. The Managers and Finance folks were great, personable and an absolute pleasure to do business with. I'm a very satisfied customer of this dealership!

Great experience from start to finish at the White Plains Jaguar Land Rover Dealership. Thanks to Kent for being so efficient, and for taking the time to understand exactly what I was looking for in my new vehicle. I have leased Range Rovers for many years and I was very nervous about the prospect of purchasing for the first time. However, I am pleased with my new RR and there is no better than zero percent financing! Thank you. - J. Johnson

Excellent, attentive and on the spot service. Thank you!

Service Advisor, Edgar Peter Buenco provided excellent customer service I was treated like a Priority Service customer He is an asset to the company

Edgar in Service is extremely knowledgeable and professional. All of my service issues were taken care of brilliantly.

Edgar goes beyond the call of duty with his concern for the customers. He's such a professional and caring Rep. I will be recommending him to everyone I know that needs to come in and have work done.

Our service experience was great. We had an unexpected problem with our tire. They fit us in and repaired the tire. Great customer service and repair!

My RR Evoque died at about 25k miles. Everything was handled professionally and after about a week I was given a loaner. Heather the Service Manager was fantastic. I followed her from RR Mt. Kisco which I hated even though it was more convenient for me. They found a leak in my windshield and replaced it. My bill was ZERO!

Website links sent by my salesman about various available models where helpful and he reponded quickly to each follow-up question. Pricing was fair and consistent versus other sources I used... Felt very comfortable making the decision...

Staff was courteous, accommodating, and excellent service provided.

Pleasant, helpful, knowledgeable and courteous. The 2020 Range Rover Velar is beautiful, powerful, spacious, classy, maneuverable, and practical. So far, we are very happy with our new car, which we were able to get on a low mileage lease.

George Lefer, was very helpful and professional. Highly recommended!

Amazingly friendly and helpful - I really consider the staff as friends who truly have my best interest in mind. Thank

Awesome place and I highly recommend it. I dealt with Mr. Emerson, was pleased to work with him in getting a Range Rover Evoque.

Service dep. catched very quickly what I want and made the schedule for next step.

What a wonderful experience! My salesman, Kent was so knowledgeable and personable. He went above and beyond to find the car I wanted. He spent extra time with me going over the many features of my new Land Rover. The finance person, Albert was just as wonderful!

I am happy with the hospitality and quality of work I received. Will definitely come back again and recommend this dealership to friends.

Personable employees who listen to what you are looking for.

Everyone I met and worked with was wonderful and couldnt have been nicer. The showroom and facility is incredible. The staff and sales associates I worked with, very professional, knowledgeable and addressed all concerns honestly. The sales team really went above and beyond and would recommend this dealership to anyone.

Fast and courteous service. Edgar my service manager is always efficient and dependable would highly recommend him for any position completely reliable!

It was beyond my expectations people were polite and the the car came back in super conditions

I was very disappointed by the level of service I received. The dealer didn't lift a finger to try to help me resolve an annual service issue with Jaguar corporate. "Here's the number -- you can call them" was as far as they were willing to go. We recently moved to New York from out of state (having leased the vehicle before we moved), so I was also looking for a new dealer to use for regular service. Clearly that's not going to be White Plains.

Great Service and easy with loaner car Car was back to me early and nice and clean Nice Job

The easiest and smoothies automobile transaction i have ever done. our sales rep was very patient and understanding and because of that found the perfect vehicle for us, not to mention stayed within our budget. The facility was amazing, it put me in the mind of a beautiful automobile deptartment store. Thanks Mike

The easiest and smoothies automobile transaction i have ever done. our sales rep was very patient and understanding and because of that found the perfect vehicle for us, not to mention stayed within our budget. The facility was amazing, it put me in the mind of a beautiful automobile deptartment store. Thanks Mike

I brought my Land Rober in for service at White Plains Land Rover. The service advisor, Edgar, met me at the entrance and was extremely knowledgeable and professional. The facilities are top notch and the repairs performed have been flawless. I highly recommend them.

Great Service, No Pressure and enjoyed my time getting the car

FIRST CLASS OPERATION FROM SALES, MANAGEMENT, SERVICE! GENERAL MANAGER MR IAN MILLER IS AMAZING AND TREATED MY WITH RESPECT AND IS A VERY CLASSY GUY, HE RESOLVED ANY ISSUES AND MADE ME FEEL APPRECIATED, HE GETS IT!!!! I HOPE TO PURCHASE MORE CARS FROM THIS DEALERSHIP VERY SOON.

Heather was extremely friendly and professional. Greeted me at the door and quickly got my car signed in for service. The only reason I did not give 5 stars overall is just because of the amount of time I had to wait. I waited at the dealership for the service and state inspection to be completed. I was there for at least 2.5 hours. Thankfully I had the time to wait, but I thought it would be helpful to provide this detail for others to be aware of, if they need to wait for service. But I know this location would gladly provide a loaner if waiting was not an option. We also leased our car from this location last year and had a positive experience with that process as well.

George is the best!!!! Such an incredible buying experience building the custom velar of my dreams! Very helpful with the set up, and stayed on top of all the small admin matters after the purchase. Happy to be a part of the Land Rover family. Love!

White Plains Jaguar is a very modern facility with top-flite service. I always get a loaner (usually a Range Rover) from them. My 20 year old Jaguar runs like new. Very friendly. Highly recommended.

Edgar and Heather are amazing

Overall, my experience was good. If this had been my first purchase of from LandRover/Jaguar, I would probably have given the buying process five stars. My initial salesperson was uninformed and untrained on the I-Pace, and couldn't answer ANY of my questions (Hence the 4-star rating). In fact, I knew more about the car than he did. However, once placed with an appropriate salesperson the process became much smoother. I still have a VERY bad taste in my mouth from my last TWO Range Rovers (both autobiography editions, one full size and one Sport). That said, Jaguar White Plains is a BEAUTIFUL facility and we were treated exceedingly well, once we were past the initial meeting.

Had my car towed to this dealer for an engine problem. I had work done before at this dealer. Asked about a loaner and was told they do not give loaners to cars that have more than 100,000 miles . Bad business decision. I would never consider buying a car at a dealer that had this policy. You lost a sale as I ended up buying a new car.

Excellent service, clean, up to date showroom. Large selection of cars to choose from.

Amazing exceptional car buying experience at this location. After having bad experience at Range Rover Larchmont dealer on January 6th. On Jan 8th made a call and spoke to Kent Phillips. Very humble and courteous gentleman. He gave me very good deal on Jaguar F face. From the moment of that conversation to the end of my vehicle being delivered it was an extra ordinary experience . From GM Kevin to Finance Director Albert Gonzalez, Kent Phillips and the whole staff, all were very gracious. Not only the vehicle was given to me they gave and offered me, my wife and son all the gifts from their shop.Its not about gifts and money but that’s called customer service .My cousin already looking forward to get Range Rover in March. Larchmont dealership should learn from these individuals .

Excellent service. I brought my car in to sell it through Auto Nation. It was a great experience all around. Walked out with a check only a few hours later. The sales consultant Kent provided excellent service. He walked me through every step of the process and it was very smooth. If I would be in the market for another car I would definitely go back to buy there.

A few days ago I purchased a pre-owned 2011 Audi A4 at Jaguar Land Rover in White Plains. It was truly a pleasant buying experience. I'd like to thank the staff, in particular Pawel Urbanik, Jose Glade and Christine Sarvaideo, for the absolutely exemplary service and customer dedication. They explained the vehicle and each segment of the process of buying the car, extending insurance, inspection, registration. They make the car ready for me in less then 2 hours. It was fantastic! I highly recommend Jaguar Land Rover to anyone seeking a no-nonsense, equitable, positive car buying experience.

Overall a very good experience. I worked with a salesperson named Stephany Villada, and also interacted with her manager Samantha Gold. Stephany was impressive. I looked at several cars in the small suv/cuv category: VW Tiguan, Volvo XC 40 and BMW X3 to name a few. Stephany was the only salesperson who was able to answer all of my questions about the car (discovery sport). There is so much information available to consumers these days, for a car dealer to think anyone is walking in cold is ludicrous. I did some light reading on every vehicle I was considering but also watched many online video reviews, most on YouTube. So going in, I knew a lot. It's amazing how many salespeople were clueless about their own product. Not Stephany, she was a pro, and it definitely swayed my decision. Aside from knowledge, she had a great demeanor and was really terrific about following up.In the event she was not available, Samantha always let me know that my message was received, and that I would hear back. Everyone I met at LRWP was great, not aggressive at all. All of my negotiating was with Stephany and Samantha, while they might have had to consult with upper management or finance managers to get the deal done, they never handed me off to anyone else. about two weeks after I picked up the car, I was contacted by Priscilla Juris. She is part of the after care program, I believe it is called Encore. We made an appointment and she came to my house, and spent about an hour with me going over all the tech the car has to offer, making sure I understood how everything worked. As I had a couple of questions after living with it for a few weeks I thought that that was an absolutely awesome thing! My only gripe, and this is the only reason for 4 stars instead of 5: at the closing, I was lead into an office to sign papers. I sat with a super pleasant man, whose name escaped me. As we went through the papers, I was offered the opportunity to purchase tire and wheel insurance, prepaid maintenance, and maybe one more add on after care option. As I declined on each one, instead of accepting my "no" he tried to hard sell them to me by illustrating the potential costs associated with opting out. I have gone through similar options before, but typically with the person who was selling the car, not a finance person at the zero hour. Not sure why they time it differently. It was not so much the sales pitch itself, though that was off-putting, but the rejection of my response and the doubling down on the pitch that really made me cringe. Again, the man I was working with was super nice, and I I know he was just doing his job and following instructions Auto Nation is a massive company so I am sure some very serious thought went into that last minute shpiel but I hope someone does read this review, and rethinks it. That said, if you are considering a Land Rover or Range Rover, this is the place to go!

Very professional store, our salesman Mike Halpern was diligent and a pleasure to work with. The manager Kevin was also a part of the process from the beginning and everything went very smoothly. Very fair deal with no games.

Always very informative and helpful,

We were extremely pleased with our experience. We dealt with George Lefer and Albert Gonzalez. They were knowledgeable, personable and efficient. Albert did the paperwork after we purchased. George sold the car to us. We spent most time with George and he walked us through all the information we needed to operate the new car. He also asked us to feel free to contact him any time we have questions about any operating systems, etc. He is really a great asset to your dealership.

Prompt, courteous and very good at setting expectations. Great team effort!

Large Dealership with a totally traditional model. I had to contact the Head of the dealership fo get my car processed in a timely manner. Everyone was nice, but not very effective in responding to customer requests or interests. I walked in knowing the car on the lot I wanted and it took 12 hours to get the purchase completed and then another week to have roof rails and a hitch added to the RR Sport. And I needed to do the insurance contacts and paperwork. Not a premium experience at all. I have had better experience at a GM dealer.

I had a bad experience with service at a different Land Rover dealership and was very happy with my experience at LR White Plains! Edgar was such a pleasure to deal with and he couldn’t have been more professional and helpful. The rest of the service department team was also wonderful to deal with. I was also very impressed with the whole dealership facility. It is spacious and appears to be brand new. I highly recommend this team and this facility to all LR owners!

Appreciate the professionalosm provided by Stephanie and Samantha. they worked very hard to make sure we were satisfied with our purchase.

The Land Rover White Plains dealership is very clean and inviting and offers a wonderful first impression. Akil Bulls was my sales associate and he was extremely thorough and competent - he made the entire process quite painless. The follow through by all staff involved in the sale was top notch! Akil made sure my new Range Rover was kept inside and protected until I was able to take ownership. Perhaps a small gesture on his part, but one that made a big impression. I even received an invitation to meet with an Encore specialist for a complimentary appointment to learn in depth about all of the features offered. This opportunity is priceless and far better than reading a manual on my own and attempting to figure everything out. I would highly recommend Land Rover White Plains to anyone looking to purchase a new Range Rover!

The sales team at Land Rover White Plains were a pleasure to work with, couldn’t be happier with my experience.

I want to start off by saying how great Stephanie Teng is! Range Rover has always been one of my dream cars, but Stephanie and her team took great care of me!!! I didn't feel rushed into making a decision and they all respected my process. I also want to thank Sam & Albert as well for helping me lock down on a decision. I just transitioned from a BMW lease and I'm very happy with the new lease of my Range Rover. Without hesitation I've already recommended this dealership to a bunch of my friends! Obviously I can only speak for myself but everything perfect! See you all again soon!

These cars are Junk not worth the money at all. Peter the service manager is very disrespectful and is a liar. DON'T BUY A CAR FROM THIS PLACE !!!!

My brother bought a car from this place and had to bring it back multiple times for engine issues. It's been 7 weeks he still doesn't have his car back, I strongly recommend staying away from this dealership.

RUNNNNNNN Away. I have no idea how this place is still in business, I cant speak for Jaguar but range rover is worse then a 20k kia. The customer service in the place is a joke. Once they make a sale they could careless about you. The product is awful, for the amount of money you are spending on the car you would think that the service would be great and the car would be excellent quality. It happens to be the opposite. I begggggg you not to do business with this dealership.

Bought a top of the line range rover had to bring it back 3 days later it been in the shop for 3 weeks. Save yourself time and money, Don't buy a range rover from this place. They do not stand behind their product at all. Terrible customer Service

Such a terrible experience at this place. I regret every day buying a car from this place.

Purchase a car and I had to come back numerous time. First time for an update, then I had to keep coming back due to it having more issues. I was told I’ll get a new one and they were not able to assist me and told me I had to reach to corporate, still no car, horrible f.. service. Worse part I was recommended by a friend to come here. Never again, I don’t understand how a $100K vehicle can have so many issues and a dealership is unable to help.

They sell you broken cars, go to BMW for a real car

I recently purchased a new vehicle from Jaguar White Plains. I was the most pleasurable car buying experience I have ever had. The car was clean and serviced when I arrived. The negotiations took a total of five minutes. Jaguar White Plains honored every commitment they made. They definitely provided a higher level of service than I have experienced at any other dealer.

Service department... thank you David for excellent customer care! Kind, meticulous service.

STAY FAR AWAY. I would like to say that the car salesmen was great his name was Francis, everything else (Customer service) Was terrible. Look at my photo from when I purchased the car and the date of this post for reference I traded in my BMW 7 seriers for a Range Rover Sport. after 4 days the car was having problems. Back up camera was not working, The sensors around the car would go off randomly, Bluetooth did not work and the apple car play never worked. I called them and the said I needed to bring the car in for service. This was frustrating I just paid 110k for a car 4 days ago and I have to bring it in already. I dropped the car off and got a call that it was ready the next day. When I got into my car and turned it on it was 100 times worse, nothing turned on and all the screens were black. The technician cam and looked at it and said yea this happens sometimes its just dead. The manager spoke to me and said we have to buy the car back from you and you have two options. We can give you your money back or get you a new car. I said I would like to get a new car so they brought me back to the car salesmen and we started to look for a car. Fast forward 2 days, They gave me literally the cheapest car they have as a loaner im being charged $1,800 a month and they gave me a loaner that is $400 to lease (Not a big deal honestly just sharing) I am now being told that I have to wait 3 weeks for land rover to decide what will happen and there is a chance I have to keep the car. So I spent 110k on a car that broke less then a week into it. I don't want them to fix it I want a new car, let them deal with ranger rover they are partners with them for god sake. The answer was they cant do anything it's up to Land Rover. that to me sounds like a big cop out, That is what you do when you dont have an answer you put it on someone else. Thye had no probem taking my money but when it comes to have to address an issue they want nothing to do it with. The worst part is Nothing was said to make anything better or make me feel more comfortable about the situation. The car I just spent over 100k on has serious issue and they will not take responsibility. So even if I wanted to get out there is a chance I might be forced to stay in this car. It is not hard to make a person feel comfortable. there are 10 different responses the could have come up with that would have made me feel ok but to do nothing and say we have to wait and I might be stuck with the car is not ok. This is supposed to be a hi end car dealership. I have said over and over, I will stay with the Range rover just get me a new car and you guys deal with this but they wont give me any answers. If you are looking for a reliable car and good customer service to go BMW across the street stay away from these guys.

You would think a luxury brand would be professional and respectful and thoughtful well let me tell you that not the case here. I was looking for a byron blue sport with black accents roof black rims and black badges. Looked online found it at this dealership call told yes they have it 30 minutes later they do not ok I get it that happens. I stop in and do trade in values they find what I’m looking for and it’s in transit. The text it will be here tomorrow do you want to put a deposit down...yes $5000 sent it paper over. That’s Thursday evening so Friday he says didn’t get it meanwhile I email twice because it’s important and now I text a copy as well. I’m buying this on a pin which is a special incentive offer so I call my contact they request it and they sat it’s on wait list you will probably get it Monday. Monday comes I drop my phone at noon and the screen isn’t functioning so by the time I get to my desk it’s 6 pm I received the pin at 2 pm and the deal at 230 asked if I got the pin...broken phone I don’t reply until 6 he’s says great I say tell me the full price he say he will have it to me tomorrow morning. He texts me at 1230 and says truck is no longer available....I’m like excuse me I put a deposit on this well we can hold a truck without a pin ...which was never disclosed and I say that ...then it’s we can only hold for 72 hours one again never disclosed. Let me explain something if you screwed up admit it and call don’t text , a manger should have called . I’m a man of integrity and refuse to deal with people like this and I hope everyone will do the same. If they called right now and said we have it and will will discount even more I would tell them to shove it. Someone should have called me .i bought a bmw from auto nation which they are a part of. That will be my last auto nation deal ever. Stay away management has zero integrity here.

Great facility . Courteous, friendly, knowledgeable staff.

I purchased my first Jaguar (E-Pace) from the White Plains dealership. Within days, the check engine light came on in this brand new car. I brought the car in to be serviced, and days have gone by with zero communication from the service manager. I am stunned that there doesn't seem to be more concern with ensuring that a new buyer who has purchased a brand new car has a swift and communicative response to what is hopefully an aberration (the oxygen sensor malfunction). Frankly I am regretting the purchase.

We had a wonderful experience purchasing our car. Raul was an excellent sales consultant. Not only was he very professional and accommodating to our family, but also very knowledgeable. I would highly recommend him to anyone who is in the market for a new or used car.

Was a great experience

Very poorly run service department from the top to bottom. My Range Rover Sport was in the shop for more 4 weeks and as of today I have spent $19,000.00 with this dealership. I picked my car up on Saturday and 2 blocks from the dealership my engine light was on again as well as rear tire sensor light was on. I sent an email on Saturday and second one on Sunday, four days later and still no response from the dealership. Beautiful dealership! Poorly run!

From the time I saw the on-line ad to driving away with my drem vehicle, This dealership continued to amaze us. not only was the facility state of the art, but the people behind the transactions were both professional and welcoming. One can actually feel the energy of the entire building, while at he same time experience ing a team individuals whose only concern is to help those who walk through the door. I believe in this place.

My fiancé and I leased a Jaguar previously and were shopping around for a new vehicle. We decided to call this location because it was closer to our home and they had a special going on. My fiancé called on a Friday night and it was such a quick and easy process, we drove home with a 2020 Velar by Monday night! They made everything so easy. Kevin and Dilia helped us get a great deal AND entertained my 3 year old son; Albert and lastly Raul, who impressed us with his overall knowledge of the vehicle. We are truly happy with our purchase and look forward to doing business with them again in the future.

Great customer service. Nice staff. Kathleen-customer service manager was very friendly as was all service advisor staff. They helped me while I was driving from out of town and had a problem. Excellent experience.

GREAT SALES TEAM. VERY PROFESSIONAL.AND KNOWLEDGEABLE. A SPECIAL THANKS TO FRANCIS AND KEVIN.

A++ great experience helpful staff

Edgar was very helpful, very informative. Had a nice loaner all week while car getting fixed. They also cleaned my car beautifully before giving it back. Happy with the service!

My car’s first service and my first visit to this dealership. Having service available on a Saturday is fantastic. The whole service team was excellent. This is now my dealership!

Todo dealer de vehículos debería tener ese orden y disposición. // Every car dealer should have the space and disposition they have in here

Great service, Alex is the best. We purchase a Range Rover Sport and we can't be any happier. Albert was awesome too.

My husband bought me a 2019 Range Rover HSE from George in April. Very professional and a super salesman. He made the whole process so easy! Today I had my 1st Encore meeting with Priscilla Jure. WOW!! She was prompt, super professional, polite and consumer friendly. What a great representation for this dealership

Great sales team and great service team. Bought a Jaguar XE 300 Sport, and a Land Rover, Range Rover Evoque, happy with both vehicles.

Mcgarry is the best!!! He is knowledgeable, patient and understanding. Mcgarry did not flinch at the number of times I asked to test drive different cars and compare different cars. He took the time to understand what was important to me and what wasn't. Mcgarry was helpful in making my car-buying experience a pleasant one. There was no pressure. When it came time to finalize the paperwork, I had the pleasure of meeting Albert. Albert helped me finalize everything in under an hour with no question unanswered and everything explained. Thanks to Mcgarry and Albert, I'm loving my new 2020 Range Rover Evoque. Special thanks to Mcgarry for helping me set up all the wonderful car features and phone app.

Service Manager Edgar B. is an absolute pro. Handled all my needs including replacing worn tires, inspection, brakes and detailing. He kept me constantly posted on progress. My ‘16 RRS came out looking new - what a great job detailing. Will definitely do that again before the winter. Edgar and the staff at LR White Plains are courteous and professional and are great to deal with. One of the main reasons why I will always go back. Also shout out to Aimee Novak (cust care) and John De Angelis (GM) for friendly service. Great folks at LR WP.

The service was excellent, I am happy with this dealership

Service department is excellent, these guys really know what they're doing!

Gina Flood responding - It was a pleasure to deal with Josh Levine at Land Rover White Plains - very happy with my purchase

First class service Great experience

Excellent purchase experience for my first time at this facility! Akil, Samantha and Albert made the process stress free. This store is almost 30 miles from home but was worth the trip. I will be utilizing their service department as well. I had the opportunity to meet Edgar and he seems very accomodating! Two thumbs up!!

White Plains Land Rover/Jaguar is extremely professional. The buying experience for our new Jaguar was amazing and very quick! George did a great job getting us through the process and in the car in under 60 minutes. The service at the dealership is the best we have ever experienced. Service for my Range Rover has been a delight due to Edgar taking great care of us.

It was a great experience buying my first Range Rover from JLR White Plains. I received great level of attention and first class service from Alex (Alejandra Bracamonte) in the sales department and Aimee Novak from the service department. General Manager & the whole team was friendly and accommodating. It was a pleasure working with Alex. I highly recommend this dealership for any of your future car purchases. Huge thanks to the whole team of JLR White Plains.

very excellent service. I communicated with the sales rep Alexajandra via email and made our deal that way. When I drove from LI to White Plains the car was ready and we finalized the deal. Very good experience and professionalism

My experience at Jaguar Land Rover White Plains was excellent, the sale representatives especially Micheal was very professional, respectful and knowledgeable. I was 100% satisfied with my purchase..

My experience with Land Rover of White Plains was excellent. My sales advisor Dilia Dominguez and the sales manager Kevin Hoge were both knowledgeable and professional. They made the process from start to finish very easy while always being courteous. I highly recommend this dealership with 5 stars across the board!!

Amazing. The whole process from start to finish was easy and smooth.

The sales consultant and finance manager made the process beyond easy and clear. The dealership is brand new and looks great.

First class experience all around! I had the pleasure of working with Samantha and Francis and they truly treat their customers like family. The total customer experience is better than you will find anywhere in NJ or NY Samantha and Francis made the 90 minute drive well worth the trip!

Edgar Buenconsejo did an excellent job making sure that my complex issues with my vehicle were resolved to my complete satisfaction.

Ive been to two other Land Rover dealers - Manhattan and Glen Cove and their customer service was not even close to being on the same level as this place. Ludwig was my service advisor for the day and he was polite, attentive and transparent about everything that was going on with my Discovery. I will never go anywhere else but here and my next lease will also take place here. The other dealers should be required to spend some time here so they can see how real customer service is supposed to be. Thank you

Excellent customer service! Mark K. was extremely helpful and knowledgeable about the vehicle. Everyone was very friendly at this dealership.

I am thrilled with my purchase. Alex made the car buying experience quick and pleasant. She arranged everything as promised. Highly recommend this dealership.

They worked hard to find the car i wanted

Work with Josh to get results!

Annual service could not have gone better. Edgar Buenconsejo and Julie were a great team. Loaner car was ready. No waiting and no lines.

Super friendly & knowledgeable staff. And we got a good deal

See Christine Sarvaideo in sales for your vehicle needs!

Edgar very nice respectful helpful and the service department should get a six star

Love the service and the swift process. No issues to report. Took care of my car problem on the first visit. Will be returning to Land Rover of White Plains.

The service was outstanding. Each step of the process was relaxing. Walked in at 1pm for test drive and drove away with car by 6:30pm. Alex was great!!

Michael, Gary, Albert & Edgar, are wonderful people. They made buying my 1st Land Rover a wonderful experience. Thank you guys :)

The staff at the White Plains Land Rover service department are extremely pleasant and very helpful.

I had the greatest experience here, they were very helpful and courteous.

Best Land Rover service center around! The team goes above and beyond to make to make it easy, fast and convenient. Make sure you ask for Edger!

Edgar was very helpful. He was professional and courteous. I would go back to the land rover in White Plains anytime

Wonderful experience.

Very professional dealership. I was helped by Francis ( car salesperson ). He was very attentive. He replied to my all my phone calls and kept on helping me until I got the car that I wanted . Excellent customer service . Highly recommend this dealership!!

I just had my first service experience and I was incredibly impressed with the level of service and professionalism at Land River White Plains- Edgar was awesome!!!

Finance department lacks knowledge and the know how of how to deal with business transactions and wouldn't even pick up the phone to speak to me in person. Wasted my time providing documents they had no idea what to do with and then had the nerve to blame the bank. I am very concerned that this was because of discrimination because I took the same info to another dealer and had the same car within a day with absolutely no questions or hassle.

Easy to get an appointment. Set me up with a loaner car. Work completed in a timely fashion. Edgar was great.

Great service!

Edgar, was professional and made my service visit very pleasant. Nat Hester

Everyone at this dealership was very easy to work with. My salesperson, Kent was especially personable.

We had a fantastic experience with Edward Yusko! From start to finish, truely professional and top notch service.

Great Experince. My service advisor was wonderful and very helpful!!

Even with an older car, Jaguar of White Plains treats the car and me with first class service. Edgar recommended repairs which made sense, saving me money. I really appreciate him going beyond in his thoughtful analysis. This is how you build and earn trust.

Best customer service. No surprises.

Mr. Ludwig in Service was exceptionally professional; and the Techs did an amazing job executing a major service needed. I recommend this Land Rover location for your service needs - excellent service and quality.

Very professional staff, make you process smooth and clear.

Had to have a tire replaced on my new Rover and Ludwig was amazing. He got me in and out under two hours. He is excellent at his job. I would have give 5-stars if there were a proper lounge to wait for my car. There are only two chairs in the service drive and there is a makeshift lounge where you feel like your bothering the sales people and your surrounded by merchandise. No place to work or feel separated, very odd for a new dealership.

I purchased a used car from the dealership and received 90 days warranty. Two weeks after delivery I had a problem with one of my wheels (after just 110 miles), the dealership refused to fix it. Once they got your money forget about the warranty and after sale service. Very bad.

Excellent staff, very friendly and helpful. Awesome brand new dealership.

Amazing Cars and great service! It’s beginning to look a lot like Christmas!

Professionally handled. Great facility, friendly and competent employees.

I went to Jaguar of White Plains to have my car serviced. Not only is the facility clean and organized my service representative at the time,Edgar, did a fantastic job in ensuring my car was completed accurately and efficiently. I highly recommended this location.

I had a very positive experience. The service team was professional, knowledgeable and courteous. I highly recommend them and will return for all future service and /or purchases.

Pleasant experience with nice facility. Edgar seems knowledgeable and is helpful in explaining things.

We just leased a new 2018 Range Rover HSE. While we love the car, the delivery process was extremely poor. First of all, the salesman knew absolutely nothing about the car, or how it worked. So, he was unable to show us how to use any of the features of the car, especially the navigation system. Then, the car itself was not fully prepped. There were labels on equipment, and tape still covered handles and switches in the back seat. They had to take the car back in to the garage to deal with that. Worst of all, when we got the car home, we discovered a red warning light was on, and we could not get the doors to lock. After spending over an hour trying to figure out what the problem was, we finally discovered that the dealer had left the hood slightly open. I have been buying/leasing new cars for over 30 years now, and I have never been so unhappy and disappointed with a delivery. Again, we love the car, but the delivery process top to bottom was bad.

Edgar was an absolute pleasure to work with! Explained everything in detail and service was completed in the time frame he promised.

This was the third car I have ever bought, and by far, it was the most painless.

I thank Edgar, Jaguar's service advisor, for extremely courteous and timely service and advise. He helped quite a bit.

This new dealership “Jaguar of White Plains” has built is outstanding and beautiful. Also their staff is terrific. I brought my 2016 F-Type for scheduled maintenance, you pull up to what looks like a 5 star hotel. The door opens and well mannered young man steps out and opens your car door and shows you to your rep. My rep Edgar gets up from his desk and receives me before I even walk in. He’s very knowledgeable about why I was there, and remembered our last encounter from over a year ago. He got me a beautiful clean loaner within a few minutes, and I was on my way. A courtesy call from Edgar came about 3 hours later letting me know my car was ready and I could pick it up whenever I had the time. No rushing to get loaner back. I must congratulate Jaguar of White Plains, and the support staff for a very pleasant experience. And a shout out to Edgar! I will be a regular customer there for years to come. Robert

George went above and beyond to facilitate our buying process. He is knowledgeable and professional. He was available at any time during the day and in the evening for questions/concerns. Thank you George!

Smooth process. Professional service. Courteous agents/representatives.

Edgar is an excellent service advisor. He is extremely knowledgeable and very professional

I had a informative and pleasant experience, no hassles, and everyone was very professional and pleasant.

Thanks Zach and Lauren for a flawless service experience.

Such a courteous group of people working here. The Service Team is trustworthy and really do their best to make the customer confident that their car is in good hands. Thanks for taking care of all my concerns.

I dropped my vehicle off and was greeted by the receptionist and service writer who were both extremely friendly and informative. Zach made sure to keep me informed throughout the entire time my vehicle was in the shop and when I came to pick up my car, not only was it fixed but it looked great, as they had washed it as well. Overall a great experience.

Thanks, Zach and Jessie for a quick, quality service experience. Thanks for keeping me informed the whole way through.

I brought my fpace in for an oil change and tire rotation and I decided to wait since it wouldn't take very long. The service writer was super accommodating making sure I was comfortable while I waited. They are apparently in a temporary facility but by the look of the customer area, you wouldn't know it. I got to watch TV while having a MUCH needed hot cup of coffee and enjoying a muffin. All while chatting about the next Jag I am thinking of purchasing with Zach, who obviously love cars as much or even more than I do. My car was ready quickly and the work was done well for a reasonable price. Thanks!

I waited two weeks for an appointment. I left my car on a Wednesday morning and by Thursday at 4:30PM no one had called me about the car. It took 3 tries to get a sales rep on the phone and when he answered, he curtly informed me that he hadn't said he would call me back, though that had been agreed upon when I dropped off the car. He also said that the car had not even been looked at which makes me wonder why I had to wait two weeks for an appointment when the agreed upon time and day meant nothing? They received one star as there is no way to leave zero stars.

Front desk clerk was amazing. Answered all my questions and was constantly checking up on my needs.

I had a nice overall experience at the Jaguar Dealership. Simone was a pleasure to deal with.

Helpful staff treated us like friends! Vehicle was ready on time!

The staff at Jaguar of White Plains service are very professional and polite.

Excellent service. Everyone is super nice and professional.

Edgar is an outstanding professional, knows how to handle Jaguar customers and loves the Brand. Apleasure to deal with. Scheduling service remains a challenge - two weeks out is not consistent with the brand image. The service center should also provide State inspection service. The sales side of the house is a mess.

Staff were helpful, professional and courteous. Only difficulty was finding the facility. I would recommend a sign at curb level that could be seen while driving. I must have past the center 5 times until Mark came out to the sidewalk to wave to me and guide me to the site. Otherwise, the service was excellent. Al was great too. Asked him to look at the car hood and it was fixed in a matter of minutes.

Edgar and the entire service personnel was very helpful and willing to work with me the customer. Greatly appreciated.

Great attention to detail.. Broke down all the entire service I was getting and the reasons why.

Signage is poor in locating this new, temporary location.

Very good experience and the repair was just as described

You could not ask for a better customer service person than Paul the Service Manager at White Plains Jaguar. He is full of good advice and proactively seeks to minimize problems for the customer's benefit. He handled one significant mechanical failure and the warranty issues brilliantly and is just as concerned about the small problems. My X Type and I are in good hands. Thank you.

Excellent information and service at all times. Complete trust I was getting the correct & honest information to my questions and concerns.

Paul is always knowledgeable, helpful and kind. The service has always been honest and reasonable.

White Plains Jaguar did an outstanding job in servicing my Jaguar during the week of September 16, 2015

Service was excellent and timely . I was able to wait for my car which was ready within 2 hours.

Personal, prompt, knowledgeable, timely, as always.

the repair was done correctly, the timing was long, took 2 months for repair and still have problem with the warning gear..? waiting for new from dealer ship.

The Customer Service Department at White Plains Jaguar is great; Paul and Lena have always been very helpful and courteous to me - and I have been a customer for more than 15 years! Theresa G

car returned dirty. running water over the car is not washing it. water stains and fingerprints remain. service managher responds "we dont do detailing..

I have been a Jaguar customer for fifteen years, and the service department at White Plains Jaguar has been great; always courteous and professional!.

Complicated infotainment system problem handled quickly and efficiently

Pleasurable experience. I felt welcome and my service advisor was very attentive and concerned about getting all my needs met.