Nicely Welcomed at the front reception desk treated politely my salesman was knowledgeable very courteous I bought my car from Simon he was very very helpful and accommodating with the car we were interested in I went to another dealer before this dealer and I was treated very poorly I recommend this dealer land Rover of White Plains to everyone

Raul was my salesman and such a pleasure to work with. He presented me with options that fit my budget. It was the fastest decision we ever made. Highly recommend workin with Raul. Not your typical salesman.

Raul Muela Moscoso was the ultimate pro. He was calm and patient throughout the process. As a first time car buyer, Raul couldn’t have been more helpful.

I am updating my review due to not receiving a telephone call back from the manager regarding a short payoff check sent to JP Morgan Chase when I traded my vehicle. Although, I am happy with my vehicle, the check the sent to Chase to pay off the vehicle I traded was short and Chase has been contacting me regarding the balance the dealer still has not sent to them. I have attempted to rectify this issue with them and it seems they are only concerned with continuing to sell vehicles to new customers and not ensuring the complete sales of the vehicle they sold to me. A return telephone call would be quite appropriate and professionally respectful. Although the finance person returned my call a week ago, it still has not been rectified and I should not be receiving calls about a vehicle I no longer own. Hopefully, this review will prompt the owner of the dealership to direct the manager to rectify this issue, that is NOT MY ISSUE.

The service department employees I’ve interacted with so far are very pleasant. My only complaint is that every time my car is there for service, the interior is returned to me with dirt/dust smudges on the seats

Edgar was my sales rep and he was excellent from start to finish. He took the time to find out my concerns and service needs and addressed each one. He was very knowledgeable, courteous, and helpful. He made me feel welcomed. The service center was clean, everyone had on masks, and plenty of sanitizers were available. I appreciate that they had tasteful barriers up to protect their employees as well as their customers.

I got the car I wanted and I was very well treated.

They did an excellent job diagnosing and repairing my problem. The service advisor was very accommodating and kept in touch updating me.

The customer service was terrible. They failed to provide me with any updates on my vehicle or managed my expectations regarding cost or when the car would be done. They never followed up or returned any calls. Further, they didn’t even honor a discount promotion. They advertised an offer of $25 off for service over $150 and then didn’t even give me this. The whole experience was awful

Jose Glade in the sales department was awesome! He was respectful, thorough and quick. I must say that this is my 14th vehicle in 25 years, and the buying experience this time has been my best to date. Also, Christine, in finance!!! The best!!! I felt very comfortable! J. Marie

Definitely one of the best Jaguar service facilities around. The repairs are always done professionally and in a timely manner. I service my XJ here and always happy with the outcome.

Did not feel welcome, my car was handed to me with a crack windshield and one busted up key fob even though I was buying a CPO for a lot of money. I would not recommend this dealership to anyone. I must point out that Akil the sales representative was a good guy he just have limited resources to work with based on my assumptions. Overall I had a bad 👎 experience

Always a pleasurable service experience

Everything about this dealership is top rate. The facility, the check-in, communication, and the shining car at the end. Heather, my Service Executive was super-professional, knowledgeable and helpful.

I had a very pleasant experience from the beginning with my service advisor, to the friendly receptionist (who made me a coffee!) to the beautiful facility., and back to my service advisor who was a gentleman. I have been to many ?high-end dealerships from Roll Royce to McLaren to Lamborghini to Aston-Martin, and Jaguar of White Plains is by far the cleanest, friendliest, and overall nicest facility, I have ever visited! I highly recommend!

Positive experience. Easy to get everything processed quickly. Would recommend.

Very very pleasant first experience at White Plains Jag. Super clean, organized, calm, and professional service. My service rep, Edgar, was outstanding. Easy to speak with, kind, not pushy at all, just a laid back and professional worker. Took great care in his job and satisfied all my service needs. He represented the dealership perfect as my appt was spot on. While waiting I even had a very pleasant conversation with the dealership receptionist named Kathleen. She was so sweet and helpful too. Overall really great. Thankyou.

Manager John and sale rep. was very understanding and overall the experience was good. But the problem I have during all the paper work I ask to see car but never did, when I do the first problem was the driver side tail light with a lot of condensation in it, I brought it to the Kent attention he just brushoff and said service can fixed it. Get it from May 30, 2020. And all now the light is not fixed, literally driving around with a tail light not working these people just want to get there vehicle sell but they dont care. From day one they know the light was defective but they did'nt feel the need to get it fixed. So police can stop me any day now. I am so disappointed in slow space on how long this is taking I definetly will not do business with White plain in the future. IT MY FIRST NEW CAR 2020 LAND ROVER DICOVERY THEY MAKE MY EXPERIENCE VERY dissatisfied.....

Alvaro was great again, This is the third car I bought from him. He's a true gentleman and a man of his word. The payment was exactly what he told me it was over the phone. We love the car. I recommend Clients to Alvaro all the time. I will continue to recommend them.

Service Advisor Edgar Peter Buenco is simply phenomenal! I have had him as my service advisor at Land Rover Larchmont/New Rochelle, and now at the White Plains location. He treats you like a VIP and will do everything in his power to get you the best pricing possible. Other locations will charge you for services or repairs not even needed, just to get a dollar. It's to the point I switched service locations solely to have him manage and resolve my issues. It's because of his treatment that I'm strongly considering getting a new Range Rover. I read that someone called him an asset to the company in another review. That, he truly is. Keep up the good work and as always, thank you for your hard work, service, and hospitality. I will refer all my family and friends to Land Rover White Plains.

Ultimately it all worked out thanks to Edgar. However, the dealership's connection or communication with Land Rover's roadside assistance was piss poor! My vehicle was picked up on Thursday evening around 5:00 PM and the dealership which was about 20 minutes away closed at 6:00. I had to call the dealership Saturday afternoon to confirm they were in receipt and they couldn't find it! I drove to the lot and confirmed it was there which I shouldn't have had to do. I also couldn't get a loaner car reserved until almost a week later. I understand COVID has changed things so I tried to be understanding despite the inconvenience. Edgar got the work completed in 48 hours once they found the vehicle and had it delivered to my home. I didn't have my vehicle for 6 days and it shouldn't have taken that long as 3 days were lost as it sat in your lot unprocessed.

Great sales experience - See Jose Glade great rep, kept me informed through the process of my special order.

Great place, everyone was good.

I went to the parts department were I experienced abnormally long wait times to find somebody to help me. Once I was acknowledged I was helped to find my parts .

This was my first lease and my first Land Rover. The process of online pricing, test drive, and lease signing were seamless. Our sales associate Akil and his manager were very helpful and up-front in getting me an appropriate price, in conjunction with the Auto Nation discount.

I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon.

I leased a 2019 Discovery Sport last April. The first day I had my vehicle, the check engine light came on. I brought the vehicle back and was left waiting for my vehicle in the service department for 5 hours without any offer of a loaner or to be driven home. The oxygen sensor was replaced and a clamp from the steering column was missing. My truck has been back to the dealership 13 times for about 6 different issues. I have been lied to by the General Manager in two different occasions both of which have been documented. Each time the truck is brought and something is supposedly fixed, something else goes wrong. There has been unexplained leaks, been told leaks don’t exist although I have provided pictures of the leaks, constant smell of burning and no one else smells it at the dealership, constant smell of cooling but no one at the dealership smells it. However, every passenger in my truck complains of these smells. The dealership refuses to allow a buy back of the vehicle and does not give corporate (whom I have open cases with) accurate and truthful information about the extent of the issues reported and the amount of times my vehicle has been back for same issues and other issues. My truck has been back to the dealership 13 times in a year and the service manager did not seem that to be excessive nor the fact the check engine has come on and caused the car to stall on the highway an usual problem for a vehicle that is a year old and low miles. I continue to be given the run around and forced to drive a vehicle that is clearly a lemon. The level of customer service I have received from this dealership is not what should be expected of a high end product such as Land Rover. The disrespect that I have encountered and continue to encounter by the managerial staff is truly awful. I have been extremely patient and understanding. However, enough is enough now and the vehicle is just a lemon.

I came here to lease a vehicle on Saturday June 27,2020 (end of the month) was paired with a sales representative that didn't know anything about the vehicle. Every single package that the car had, he had to go and ask the manager. It was clear that he was either new or had no knowledge for the car. I told him what we were looking for. The manager John gave us a great price which is why we drove 45 minutes to this dealership however after we got there and had this sales rep William, who couldn't figure out how to use the computer or search for cars it was evident he didn't know what he was doing. The car that we had chose had a light interior which didn't work for us as we have two young kids. He then let us walk out without a deal and called us when we were 25 minutes away- offered us a slightly better price. I told him we were already on our way and would think about it. I called first thing Monday morning to complete paperwork online (as it would be impossible with work/kids to drive an hour each way) he said he had never heard of a car being sold without coming in person. The manager John was nice but also persistent that we have to drive 2 hours to get the vehicle. Even though its the end of the month and they want to make a sale clearly it wasn't enough for them to actually want us to complete the paperwork online. My husband is a physician and it would be very difficult for him to take off so unfortunately looks like we won't be getting it from this dealership but I wish they had a better sales representative, if they had perhaps we would've never walked out to begin with!

I bought a lease trade in at this dealership. It was the smoothest and most transparent process. I'm from NH and heavily relied on the salesperson to video review the car for me. William was very professional and forthcoming about the smallest details enabling me to feel comfortable coming down to buy the car. The Managers and Finance folks were great, personable and an absolute pleasure to do business with. I'm a very satisfied customer of this dealership!

Great experience from start to finish at the White Plains Jaguar Land Rover Dealership. Thanks to Kent for being so efficient, and for taking the time to understand exactly what I was looking for in my new vehicle. I have leased Range Rovers for many years and I was very nervous about the prospect of purchasing for the first time. However, I am pleased with my new RR and there is no better than zero percent financing! Thank you. - J. Johnson

Excellent, attentive and on the spot service. Thank you!

Service Advisor, Edgar Peter Buenco provided excellent customer service I was treated like a Priority Service customer He is an asset to the company

Edgar in Service is extremely knowledgeable and professional. All of my service issues were taken care of brilliantly.

Edgar goes beyond the call of duty with his concern for the customers. He's such a professional and caring Rep. I will be recommending him to everyone I know that needs to come in and have work done.

Our service experience was great. We had an unexpected problem with our tire. They fit us in and repaired the tire. Great customer service and repair!

My RR Evoque died at about 25k miles. Everything was handled professionally and after about a week I was given a loaner. Heather the Service Manager was fantastic. I followed her from RR Mt. Kisco which I hated even though it was more convenient for me. They found a leak in my windshield and replaced it. My bill was ZERO!

Website links sent by my salesman about various available models where helpful and he reponded quickly to each follow-up question. Pricing was fair and consistent versus other sources I used... Felt very comfortable making the decision...

Staff was courteous, accommodating, and excellent service provided.

Pleasant, helpful, knowledgeable and courteous. The 2020 Range Rover Velar is beautiful, powerful, spacious, classy, maneuverable, and practical. So far, we are very happy with our new car, which we were able to get on a low mileage lease.

George Lefer, was very helpful and professional. Highly recommended!

Amazingly friendly and helpful - I really consider the staff as friends who truly have my best interest in mind. Thank

Awesome place and I highly recommend it. I dealt with Mr. Emerson, was pleased to work with him in getting a Range Rover Evoque.

Service dep. catched very quickly what I want and made the schedule for next step.

What a wonderful experience! My salesman, Kent was so knowledgeable and personable. He went above and beyond to find the car I wanted. He spent extra time with me going over the many features of my new Land Rover. The finance person, Albert was just as wonderful!

I am happy with the hospitality and quality of work I received. Will definitely come back again and recommend this dealership to friends.

Personable employees who listen to what you are looking for.

David at range rover service was wonderful.

Everyone I met and worked with was wonderful and couldnt have been nicer. The showroom and facility is incredible. The staff and sales associates I worked with, very professional, knowledgeable and addressed all concerns honestly. The sales team really went above and beyond and would recommend this dealership to anyone.

Fast and courteous service. Edgar my service manager is always efficient and dependable would highly recommend him for any position completely reliable!

It was beyond my expectations people were polite and the the car came back in super conditions

I was very disappointed by the level of service I received. The dealer didn't lift a finger to try to help me resolve an annual service issue with Jaguar corporate. "Here's the number -- you can call them" was as far as they were willing to go. We recently moved to New York from out of state (having leased the vehicle before we moved), so I was also looking for a new dealer to use for regular service. Clearly that's not going to be White Plains.

Great Service and easy with loaner car Car was back to me early and nice and clean Nice Job

The easiest and smoothies automobile transaction i have ever done. our sales rep was very patient and understanding and because of that found the perfect vehicle for us, not to mention stayed within our budget. The facility was amazing, it put me in the mind of a beautiful automobile deptartment store. Thanks Mike

The easiest and smoothies automobile transaction i have ever done. our sales rep was very patient and understanding and because of that found the perfect vehicle for us, not to mention stayed within our budget. The facility was amazing, it put me in the mind of a beautiful automobile deptartment store. Thanks Mike

I brought my Land Rober in for service at White Plains Land Rover. The service advisor, Edgar, met me at the entrance and was extremely knowledgeable and professional. The facilities are top notch and the repairs performed have been flawless. I highly recommend them.

Great Service, No Pressure and enjoyed my time getting the car

FIRST CLASS OPERATION FROM SALES, MANAGEMENT, SERVICE! GENERAL MANAGER MR IAN MILLER IS AMAZING AND TREATED MY WITH RESPECT AND IS A VERY CLASSY GUY, HE RESOLVED ANY ISSUES AND MADE ME FEEL APPRECIATED, HE GETS IT!!!! I HOPE TO PURCHASE MORE CARS FROM THIS DEALERSHIP VERY SOON.

Heather was extremely friendly and professional. Greeted me at the door and quickly got my car signed in for service. The only reason I did not give 5 stars overall is just because of the amount of time I had to wait. I waited at the dealership for the service and state inspection to be completed. I was there for at least 2.5 hours. Thankfully I had the time to wait, but I thought it would be helpful to provide this detail for others to be aware of, if they need to wait for service. But I know this location would gladly provide a loaner if waiting was not an option. We also leased our car from this location last year and had a positive experience with that process as well.

George is the best!!!! Such an incredible buying experience building the custom velar of my dreams! Very helpful with the set up, and stayed on top of all the small admin matters after the purchase. Happy to be a part of the Land Rover family. Love!

White Plains Jaguar is a very modern facility with top-flite service. I always get a loaner (usually a Range Rover) from them. My 20 year old Jaguar runs like new. Very friendly. Highly recommended.

Edgar and Heather are amazing

Overall, my experience was good. If this had been my first purchase of from LandRover/Jaguar, I would probably have given the buying process five stars. My initial salesperson was uninformed and untrained on the I-Pace, and couldn't answer ANY of my questions (Hence the 4-star rating). In fact, I knew more about the car than he did. However, once placed with an appropriate salesperson the process became much smoother. I still have a VERY bad taste in my mouth from my last TWO Range Rovers (both autobiography editions, one full size and one Sport). That said, Jaguar White Plains is a BEAUTIFUL facility and we were treated exceedingly well, once we were past the initial meeting.

Had my car towed to this dealer for an engine problem. I had work done before at this dealer. Asked about a loaner and was told they do not give loaners to cars that have more than 100,000 miles . Bad business decision. I would never consider buying a car at a dealer that had this policy. You lost a sale as I ended up buying a new car.

Excellent service, clean, up to date showroom. Large selection of cars to choose from.

Amazing exceptional car buying experience at this location. After having bad experience at Range Rover Larchmont dealer on January 6th. On Jan 8th made a call and spoke to Kent Phillips. Very humble and courteous gentleman. He gave me very good deal on Jaguar F face. From the moment of that conversation to the end of my vehicle being delivered it was an extra ordinary experience . From GM Kevin to Finance Director Albert Gonzalez, Kent Phillips and the whole staff, all were very gracious. Not only the vehicle was given to me they gave and offered me, my wife and son all the gifts from their shop.Its not about gifts and money but that’s called customer service .My cousin already looking forward to get Range Rover in March. Larchmont dealership should learn from these individuals .

Excellent service. I brought my car in to sell it through Auto Nation. It was a great experience all around. Walked out with a check only a few hours later. The sales consultant Kent provided excellent service. He walked me through every step of the process and it was very smooth. If I would be in the market for another car I would definitely go back to buy there.

A few days ago I purchased a pre-owned 2011 Audi A4 at Jaguar Land Rover in White Plains. It was truly a pleasant buying experience. I'd like to thank the staff, in particular Pawel Urbanik, Jose Glade and Christine Sarvaideo, for the absolutely exemplary service and customer dedication. They explained the vehicle and each segment of the process of buying the car, extending insurance, inspection, registration. They make the car ready for me in less then 2 hours. It was fantastic! I highly recommend Jaguar Land Rover to anyone seeking a no-nonsense, equitable, positive car buying experience.

Overall a very good experience. I worked with a salesperson named Stephany Villada, and also interacted with her manager Samantha Gold. Stephany was impressive. I looked at several cars in the small suv/cuv category: VW Tiguan, Volvo XC 40 and BMW X3 to name a few. Stephany was the only salesperson who was able to answer all of my questions about the car (discovery sport). There is so much information available to consumers these days, for a car dealer to think anyone is walking in cold is ludicrous. I did some light reading on every vehicle I was considering but also watched many online video reviews, most on YouTube. So going in, I knew a lot. It's amazing how many salespeople were clueless about their own product. Not Stephany, she was a pro, and it definitely swayed my decision. Aside from knowledge, she had a great demeanor and was really terrific about following up.In the event she was not available, Samantha always let me know that my message was received, and that I would hear back. Everyone I met at LRWP was great, not aggressive at all. All of my negotiating was with Stephany and Samantha, while they might have had to consult with upper management or finance managers to get the deal done, they never handed me off to anyone else. about two weeks after I picked up the car, I was contacted by Priscilla Juris. She is part of the after care program, I believe it is called Encore. We made an appointment and she came to my house, and spent about an hour with me going over all the tech the car has to offer, making sure I understood how everything worked. As I had a couple of questions after living with it for a few weeks I thought that that was an absolutely awesome thing! My only gripe, and this is the only reason for 4 stars instead of 5: at the closing, I was lead into an office to sign papers. I sat with a super pleasant man, whose name escaped me. As we went through the papers, I was offered the opportunity to purchase tire and wheel insurance, prepaid maintenance, and maybe one more add on after care option. As I declined on each one, instead of accepting my "no" he tried to hard sell them to me by illustrating the potential costs associated with opting out. I have gone through similar options before, but typically with the person who was selling the car, not a finance person at the zero hour. Not sure why they time it differently. It was not so much the sales pitch itself, though that was off-putting, but the rejection of my response and the doubling down on the pitch that really made me cringe. Again, the man I was working with was super nice, and I I know he was just doing his job and following instructions Auto Nation is a massive company so I am sure some very serious thought went into that last minute shpiel but I hope someone does read this review, and rethinks it. That said, if you are considering a Land Rover or Range Rover, this is the place to go!

Very professional store, our salesman Mike Halpern was diligent and a pleasure to work with. The manager Kevin was also a part of the process from the beginning and everything went very smoothly. Very fair deal with no games.

Always very informative and helpful,

We were extremely pleased with our experience. We dealt with George Lefer and Albert Gonzalez. They were knowledgeable, personable and efficient. Albert did the paperwork after we purchased. George sold the car to us. We spent most time with George and he walked us through all the information we needed to operate the new car. He also asked us to feel free to contact him any time we have questions about any operating systems, etc. He is really a great asset to your dealership.

Prompt, courteous and very good at setting expectations. Great team effort!

Large Dealership with a totally traditional model. I had to contact the Head of the dealership fo get my car processed in a timely manner. Everyone was nice, but not very effective in responding to customer requests or interests. I walked in knowing the car on the lot I wanted and it took 12 hours to get the purchase completed and then another week to have roof rails and a hitch added to the RR Sport. And I needed to do the insurance contacts and paperwork. Not a premium experience at all. I have had better experience at a GM dealer.

I had a bad experience with service at a different Land Rover dealership and was very happy with my experience at LR White Plains! Edgar was such a pleasure to deal with and he couldn’t have been more professional and helpful. The rest of the service department team was also wonderful to deal with. I was also very impressed with the whole dealership facility. It is spacious and appears to be brand new. I highly recommend this team and this facility to all LR owners!

Appreciate the professionalosm provided by Stephanie and Samantha. they worked very hard to make sure we were satisfied with our purchase.

The Land Rover White Plains dealership is very clean and inviting and offers a wonderful first impression. Akil Bulls was my sales associate and he was extremely thorough and competent - he made the entire process quite painless. The follow through by all staff involved in the sale was top notch! Akil made sure my new Range Rover was kept inside and protected until I was able to take ownership. Perhaps a small gesture on his part, but one that made a big impression. I even received an invitation to meet with an Encore specialist for a complimentary appointment to learn in depth about all of the features offered. This opportunity is priceless and far better than reading a manual on my own and attempting to figure everything out. I would highly recommend Land Rover White Plains to anyone looking to purchase a new Range Rover!

The sales team at Land Rover White Plains were a pleasure to work with, couldn’t be happier with my experience.

I want to start off by saying how great Stephanie Teng is! Range Rover has always been one of my dream cars, but Stephanie and her team took great care of me!!! I didn't feel rushed into making a decision and they all respected my process. I also want to thank Sam & Albert as well for helping me lock down on a decision. I just transitioned from a BMW lease and I'm very happy with the new lease of my Range Rover. Without hesitation I've already recommended this dealership to a bunch of my friends! Obviously I can only speak for myself but everything perfect! See you all again soon!

These cars are Junk not worth the money at all. Peter the service manager is very disrespectful and is a liar. DON'T BUY A CAR FROM THIS PLACE !!!!

Just terrible customer service. If I could give them a half a star I would. As a long time Land Rover client I would never think I would feel this way about the company.

My brother bought a car from this place and had to bring it back multiple times for engine issues. It's been 7 weeks he still doesn't have his car back, I strongly recommend staying away from this dealership.

RUNNNNNNN Away. I have no idea how this place is still in business, I cant speak for Jaguar but range rover is worse then a 20k kia. The customer service in the place is a joke. Once they make a sale they could careless about you. The product is awful, for the amount of money you are spending on the car you would think that the service would be great and the car would be excellent quality. It happens to be the opposite. I begggggg you not to do business with this dealership.

Bought a top of the line range rover had to bring it back 3 days later it been in the shop for 3 weeks. Save yourself time and money, Don't buy a range rover from this place. They do not stand behind their product at all. Terrible customer Service

Very disrespectful. The management is rude and the car is not worth the money. There are issues with the electronics in the car. If 0 stars was an option that is what I would leave them. If you want great service I recommend you head over to BMW or Merchandise Benz.

Such a terrible experience at this place. I regret every day buying a car from this place.

Purchase a car and I had to come back numerous time. First time for an update, then I had to keep coming back due to it having more issues. I was told I’ll get a new one and they were not able to assist me and told me I had to reach to corporate, still no car, horrible f.. service. Worse part I was recommended by a friend to come here. Never again, I don’t understand how a $100K vehicle can have so many issues and a dealership is unable to help.

They sell you broken cars, go to BMW for a real car

I recently purchased a new vehicle from Jaguar White Plains. I was the most pleasurable car buying experience I have ever had. The car was clean and serviced when I arrived. The negotiations took a total of five minutes. Jaguar White Plains honored every commitment they made. They definitely provided a higher level of service than I have experienced at any other dealer.

Service department... thank you David for excellent customer care! Kind, meticulous service.

STAY FAR AWAY. I would like to say that the car salesmen was great his name was Francis, everything else (Customer service) Was terrible. Look at my photo from when I purchased the car and the date of this post for reference I traded in my BMW 7 seriers for a Range Rover Sport. after 4 days the car was having problems. Back up camera was not working, The sensors around the car would go off randomly, Bluetooth did not work and the apple car play never worked. I called them and the said I needed to bring the car in for service. This was frustrating I just paid 110k for a car 4 days ago and I have to bring it in already. I dropped the car off and got a call that it was ready the next day. When I got into my car and turned it on it was 100 times worse, nothing turned on and all the screens were black. The technician cam and looked at it and said yea this happens sometimes its just dead. The manager spoke to me and said we have to buy the car back from you and you have two options. We can give you your money back or get you a new car. I said I would like to get a new car so they brought me back to the car salesmen and we started to look for a car. Fast forward 2 days, They gave me literally the cheapest car they have as a loaner im being charged $1,800 a month and they gave me a loaner that is $400 to lease (Not a big deal honestly just sharing) I am now being told that I have to wait 3 weeks for land rover to decide what will happen and there is a chance I have to keep the car. So I spent 110k on a car that broke less then a week into it. I don't want them to fix it I want a new car, let them deal with ranger rover they are partners with them for god sake. The answer was they cant do anything it's up to Land Rover. that to me sounds like a big cop out, That is what you do when you dont have an answer you put it on someone else. Thye had no probem taking my money but when it comes to have to address an issue they want nothing to do it with. The worst part is Nothing was said to make anything better or make me feel more comfortable about the situation. The car I just spent over 100k on has serious issue and they will not take responsibility. So even if I wanted to get out there is a chance I might be forced to stay in this car. It is not hard to make a person feel comfortable. there are 10 different responses the could have come up with that would have made me feel ok but to do nothing and say we have to wait and I might be stuck with the car is not ok. This is supposed to be a hi end car dealership. I have said over and over, I will stay with the Range rover just get me a new car and you guys deal with this but they wont give me any answers. If you are looking for a reliable car and good customer service to go BMW across the street stay away from these guys.

You would think a luxury brand would be professional and respectful and thoughtful well let me tell you that not the case here. I was looking for a byron blue sport with black accents roof black rims and black badges. Looked online found it at this dealership call told yes they have it 30 minutes later they do not ok I get it that happens. I stop in and do trade in values they find what I’m looking for and it’s in transit. The text it will be here tomorrow do you want to put a deposit down...yes $5000 sent it paper over. That’s Thursday evening so Friday he says didn’t get it meanwhile I email twice because it’s important and now I text a copy as well. I’m buying this on a pin which is a special incentive offer so I call my contact they request it and they sat it’s on wait list you will probably get it Monday. Monday comes I drop my phone at noon and the screen isn’t functioning so by the time I get to my desk it’s 6 pm I received the pin at 2 pm and the deal at 230 asked if I got the pin...broken phone I don’t reply until 6 he’s says great I say tell me the full price he say he will have it to me tomorrow morning. He texts me at 1230 and says truck is no longer available....I’m like excuse me I put a deposit on this well we can hold a truck without a pin ...which was never disclosed and I say that ...then it’s we can only hold for 72 hours one again never disclosed. Let me explain something if you screwed up admit it and call don’t text , a manger should have called . I’m a man of integrity and refuse to deal with people like this and I hope everyone will do the same. If they called right now and said we have it and will will discount even more I would tell them to shove it. Someone should have called me .i bought a bmw from auto nation which they are a part of. That will be my last auto nation deal ever. Stay away management has zero integrity here.

Great facility . Courteous, friendly, knowledgeable staff.

I purchased my first Jaguar (E-Pace) from the White Plains dealership. Within days, the check engine light came on in this brand new car. I brought the car in to be serviced, and days have gone by with zero communication from the service manager. I am stunned that there doesn't seem to be more concern with ensuring that a new buyer who has purchased a brand new car has a swift and communicative response to what is hopefully an aberration (the oxygen sensor malfunction). Frankly I am regretting the purchase.

We had a wonderful experience purchasing our car. Raul was an excellent sales consultant. Not only was he very professional and accommodating to our family, but also very knowledgeable. I would highly recommend him to anyone who is in the market for a new or used car.

Was a great experience

Very poorly run service department from the top to bottom. My Range Rover Sport was in the shop for more 4 weeks and as of today I have spent $19,000.00 with this dealership. I picked my car up on Saturday and 2 blocks from the dealership my engine light was on again as well as rear tire sensor light was on. I sent an email on Saturday and second one on Sunday, four days later and still no response from the dealership. Beautiful dealership! Poorly run!

From the time I saw the on-line ad to driving away with my drem vehicle, This dealership continued to amaze us. not only was the facility state of the art, but the people behind the transactions were both professional and welcoming. One can actually feel the energy of the entire building, while at he same time experience ing a team individuals whose only concern is to help those who walk through the door. I believe in this place.

My fiancé and I leased a Jaguar previously and were shopping around for a new vehicle. We decided to call this location because it was closer to our home and they had a special going on. My fiancé called on a Friday night and it was such a quick and easy process, we drove home with a 2020 Velar by Monday night! They made everything so easy. Kevin and Dilia helped us get a great deal AND entertained my 3 year old son; Albert and lastly Raul, who impressed us with his overall knowledge of the vehicle. We are truly happy with our purchase and look forward to doing business with them again in the future.

Great customer service. Nice staff. Kathleen-customer service manager was very friendly as was all service advisor staff. They helped me while I was driving from out of town and had a problem. Excellent experience.

Jade Battiest was wonderful. Finance had to call back for corrected paperwork but owned their mistakes. Anyone may stumble, but the whole team was focused on my satisfaction.

The BEST EXPERIENCE I’ve had at at dealership GARY kept me informed and made sure everything was fixed

GREAT SALES TEAM. VERY PROFESSIONAL.AND KNOWLEDGEABLE. A SPECIAL THANKS TO FRANCIS AND KEVIN.

A++ great experience helpful staff

Edgar was very helpful, very informative. Had a nice loaner all week while car getting fixed. They also cleaned my car beautifully before giving it back. Happy with the service!

My car’s first service and my first visit to this dealership. Having service available on a Saturday is fantastic. The whole service team was excellent. This is now my dealership!

Todo dealer de vehículos debería tener ese orden y disposición. // Every car dealer should have the space and disposition they have in here

Great service, Alex is the best. We purchase a Range Rover Sport and we can't be any happier. Albert was awesome too.

My husband bought me a 2019 Range Rover HSE from George in April. Very professional and a super salesman. He made the whole process so easy! Today I had my 1st Encore meeting with Priscilla Jure. WOW!! She was prompt, super professional, polite and consumer friendly. What a great representation for this dealership

Great sales team and great service team. Bought a Jaguar XE 300 Sport, and a Land Rover, Range Rover Evoque, happy with both vehicles.

Mcgarry is the best!!! He is knowledgeable, patient and understanding. Mcgarry did not flinch at the number of times I asked to test drive different cars and compare different cars. He took the time to understand what was important to me and what wasn't. Mcgarry was helpful in making my car-buying experience a pleasant one. There was no pressure. When it came time to finalize the paperwork, I had the pleasure of meeting Albert. Albert helped me finalize everything in under an hour with no question unanswered and everything explained. Thanks to Mcgarry and Albert, I'm loving my new 2020 Range Rover Evoque. Special thanks to Mcgarry for helping me set up all the wonderful car features and phone app.

Service Manager Edgar B. is an absolute pro. Handled all my needs including replacing worn tires, inspection, brakes and detailing. He kept me constantly posted on progress. My ‘16 RRS came out looking new - what a great job detailing. Will definitely do that again before the winter. Edgar and the staff at LR White Plains are courteous and professional and are great to deal with. One of the main reasons why I will always go back. Also shout out to Aimee Novak (cust care) and John De Angelis (GM) for friendly service. Great folks at LR WP.

The service was excellent, I am happy with this dealership

Went for maintenance on my car and they were able to get me in and out faster than I thought. The advisor understood what my concern was and person handing out jobs new the best tech to give it to. Tech found the problem and worked up two different options for the repair. I am very pleased on the options because this car is older and not driven daily.

Had a great service visit. Check in was very good, my advisor explained what I needed. The service was performed in a timely manner. My advisor gave me info on what I should have done on my next visit to take care of my new Escape.

Service department is excellent, these guys really know what they're doing!

Gina Flood responding - It was a pleasure to deal with Josh Levine at Land Rover White Plains - very happy with my purchase

Great experience dealing with the whole staff

First class service Great experience

Excellent purchase experience for my first time at this facility! Akil, Samantha and Albert made the process stress free. This store is almost 30 miles from home but was worth the trip. I will be utilizing their service department as well. I had the opportunity to meet Edgar and he seems very accomodating! Two thumbs up!!

White Plains Land Rover/Jaguar is extremely professional. The buying experience for our new Jaguar was amazing and very quick! George did a great job getting us through the process and in the car in under 60 minutes. The service at the dealership is the best we have ever experienced. Service for my Range Rover has been a delight due to Edgar taking great care of us.

It was a great experience buying my first Range Rover from JLR White Plains. I received great level of attention and first class service from Alex (Alejandra Bracamonte) in the sales department and Aimee Novak from the service department. General Manager & the whole team was friendly and accommodating. It was a pleasure working with Alex. I highly recommend this dealership for any of your future car purchases. Huge thanks to the whole team of JLR White Plains.

very excellent service. I communicated with the sales rep Alexajandra via email and made our deal that way. When I drove from LI to White Plains the car was ready and we finalized the deal. Very good experience and professionalism

My experience at Jaguar Land Rover White Plains was excellent, the sale representatives especially Micheal was very professional, respectful and knowledgeable. I was 100% satisfied with my purchase..

My experience with Land Rover of White Plains was excellent. My sales advisor Dilia Dominguez and the sales manager Kevin Hoge were both knowledgeable and professional. They made the process from start to finish very easy while always being courteous. I highly recommend this dealership with 5 stars across the board!!

Amazing. The whole process from start to finish was easy and smooth.

The sales consultant and finance manager made the process beyond easy and clear. The dealership is brand new and looks great.

First class experience all around! I had the pleasure of working with Samantha and Francis and they truly treat their customers like family. The total customer experience is better than you will find anywhere in NJ or NY Samantha and Francis made the 90 minute drive well worth the trip!

Edgar Buenconsejo did an excellent job making sure that my complex issues with my vehicle were resolved to my complete satisfaction.

Ive been to two other Land Rover dealers - Manhattan and Glen Cove and their customer service was not even close to being on the same level as this place. Ludwig was my service advisor for the day and he was polite, attentive and transparent about everything that was going on with my Discovery. I will never go anywhere else but here and my next lease will also take place here. The other dealers should be required to spend some time here so they can see how real customer service is supposed to be. Thank you

This is a great place to buy or have service work done. They are very busy but they work very hard to take of their customers. I have purchased and have had cars serviced in Union City for years. Autonation Ford is the best. Give them a try and you will be happy you did.

Excellent customer service! Mark K. was extremely helpful and knowledgeable about the vehicle. Everyone was very friendly at this dealership.

I am very pleased with all aspects of the service department.

I am thrilled with my purchase. Alex made the car buying experience quick and pleasant. She arranged everything as promised. Highly recommend this dealership.

They worked hard to find the car i wanted

Work with Josh to get results!

Annual service could not have gone better. Edgar Buenconsejo and Julie were a great team. Loaner car was ready. No waiting and no lines.

Super friendly & knowledgeable staff. And we got a good deal

See Christine Sarvaideo in sales for your vehicle needs!

Edgar very nice respectful helpful and the service department should get a six star

Love the service and the swift process. No issues to report. Took care of my car problem on the first visit. Will be returning to Land Rover of White Plains.

My experience was great. Edgar and Sam a good down-to-earth people.

The service was outstanding. Each step of the process was relaxing. Walked in at 1pm for test drive and drove away with car by 6:30pm. Alex was great!!

Michael, Gary, Albert & Edgar, are wonderful people. They made buying my 1st Land Rover a wonderful experience. Thank you guys :)

The staff at the White Plains Land Rover service department are extremely pleasant and very helpful.

I had the greatest experience here, they were very helpful and courteous.

Best Land Rover service center around! The team goes above and beyond to make to make it easy, fast and convenient. Make sure you ask for Edger!

Edgar was very helpful. He was professional and courteous. I would go back to the land rover in White Plains anytime

Wonderful experience.

Very professional dealership. I was helped by Francis ( car salesperson ). He was very attentive. He replied to my all my phone calls and kept on helping me until I got the car that I wanted . Excellent customer service . Highly recommend this dealership!!

I just had my first service experience and I was incredibly impressed with the level of service and professionalism at Land River White Plains- Edgar was awesome!!!

Finance department lacks knowledge and the know how of how to deal with business transactions and wouldn't even pick up the phone to speak to me in person. Wasted my time providing documents they had no idea what to do with and then had the nerve to blame the bank. I am very concerned that this was because of discrimination because I took the same info to another dealer and had the same car within a day with absolutely no questions or hassle.

Easy to get an appointment. Set me up with a loaner car. Work completed in a timely fashion. Edgar was great.

Great service!

Edgar, was professional and made my service visit very pleasant. Nat Hester

Ludwig is wonderful to work with. Beautiful facility but PLEASE get more loaner cars!

Everyone at this dealership was very easy to work with. My salesperson, Kent was especially personable.

We had a fantastic experience with Edward Yusko! From start to finish, truely professional and top notch service.

Edward was amazing! We came in on a busy Saturday and he gave us his undivided attention. He showed us the velar and the discovery sport (even pulled it in the garage because it was extremely cold outside)! He was knowledgable about the cars and was a pleasure to work with! I would definitely recommend the Land Rover in White Plains and will be returning there for service as well.

Great Experince. My service advisor was wonderful and very helpful!!

Mr. Dunn took good care of my vehicle. Very honest about service expectation time. Very knowledgable on service prices.

My 2014 Ford Focus was recalled by Ford Corporation and I made an appointment, carried my car for the recall and the mechanical corrections to be made. I made an appointment in and the repairs, I assume were made. I waited for the repairs or adjustments to be made, but driving the car and there seems to be a difference in the way the car is running especially when it running or the engine on on. It runs differently now.

Even with an older car, Jaguar of White Plains treats the car and me with first class service. Edgar recommended repairs which made sense, saving me money. I really appreciate him going beyond in his thoughtful analysis. This is how you build and earn trust.

My 2014 Ford Focus was brought in because it was recalled. I made an appointment and brought the car in at 8:00 a.m. The problem I had was after the checkup or repairs. I discovered that my clock, lights, radio and other related devises had been changed or and were not put back to their original positions. These were settings that always remained on since I had the car (2014). When I discovered that these necessities had been turned off or changed, I called the service department and they instructed me to come back to Union City. I am a Senior Citizen and I live in East Point, GA. This meant that I had to drive back there to get these devises back on or adjustments made. If the mechanics turned these devises off and changed the settings. They should have be turned back on and adjusted when they completed the service on the vehicle. I went to Good Year and personnel there readjusted my clock and got it back on. Then I discovered I had no lights for night driving,the lights would not stay on. The shop personnel had turned the adjustments OFF for my lights that stayed on day and night. My neighbor came over and turned those back to where they were originally. When the mechanics work on cars and complete the work assignment, they should readjust and put all changes made to their original place (back to where they were when the vehicle was brought in for service). Management there was of little concern or help. All they could say is "bring the car in". NO, I was not driving back to Union City after a five or six hour wait for something that the mechanics did not put back to the original place, which is negligent. I am a senior citizen and this was a very bad experience for me. Those changes made by the mechanic or whom ever did the repairs or whatever, they should have readjusted devices in my vehicle to the original position for which they were after they serviced the car. I had no lights for night driving and my clock and radio were out and did not function. Is this how you treat all of your customers? I have owned three or four new Fords in my life time and have always received great service, but this one trip was a very bad experience for me. You service a clients vehicle, change the devises or turn them off when servicing it and upon completion and not put the devises back to the original positions for which they were when the customer brought in car in for service. The service received was the result of a recall on the 2014 Focus purchased in 2014. Artvetta Y. Jones

Isadore “Izzy” Dixon was awesome from start to finish. Responded to emails and returned calls immediately. I felt very comfortable about making my purchase. He was very professional at all times, polite and courteous. That meant a lot to me. Leonard Guarneri was also very professional answered my questions and was very helpful in getting the car/color. Ted was very professional in making sure I understood my contract, he explained everything in great detail. Thank you to everyone it was an awesome experience, know waiting everything was simple and fast. Not what I remember from back in the day car buying ☺️☺️!!

Best customer service. No surprises.

Mr. Ludwig in Service was exceptionally professional; and the Techs did an amazing job executing a major service needed. I recommend this Land Rover location for your service needs - excellent service and quality.

Very professional staff, make you process smooth and clear.

Had to have a tire replaced on my new Rover and Ludwig was amazing. He got me in and out under two hours. He is excellent at his job. I would have give 5-stars if there were a proper lounge to wait for my car. There are only two chairs in the service drive and there is a makeshift lounge where you feel like your bothering the sales people and your surrounded by merchandise. No place to work or feel separated, very odd for a new dealership.

I purchased a used car from the dealership and received 90 days warranty. Just after the purchase every 3-4 days one tire was consistently loosing air. When I took a car for a test drive TPMS light was on. I took a wheel to flat tires shop and they found a crack on the inside sidewall of the tire. I called dealership and explain the problem and they refused to change the tire, saying that I caused that damage. Very bad service.

I purchased a used car from the dealership and received 90 days warranty. Two weeks after delivery I had a problem with one of my wheels (after just 110 miles), the dealership refused to fix it. Once they got your money forget about the warranty and after sale service. Very bad.

The dealership is brand new and magnificent. Edgar was sensational. I thought i was crazy and did not know how to operate one of the buttons. He told me it was a recall. Three hours later he called to apologize because he found the steering wheel defective. He told me to keep my loaner car and it could take a week because of the holidays. Yesterday, after a few days with holidays my car was finished and in brand new condition. Could not have been better served.

Excellent staff, very friendly and helpful. Awesome brand new dealership.

The team at Land Rover of White Plains was top notch! My salesperson Mcgarry Lodvil was knowledgeable, professional and courteous and it was because of him that I chose to move forward with buying a Range Rover that day. Dealership management - John, Gary and Bill, were also extremely helpful and fair. I would recommend this specific dealership to anyone in market for a Land Rover or Jaguar.

Excellent, honest and best experience I ever had. I highly recommend meeting with Edward Yusko when you visit the dealership

Christine insales is the best! She is not pushy and is very knowledgeable. She actually sold me my previous car at another dealership and I was so happy to work with her again at this dealership. I went to several other dealerships to shop around for a trade in value as well as a lease deal and she was able to beat all others by far! Also- Priscilla came to my home to go over every last detail of the features. She was extremely patient and knowledgeable. I would highly recommend these wonderful women when you are looking for a terrific team. Being a woman myself, I was happy to work with such terrific professionals.

Very accommodating and helpful definitely recommend this dealership....

Amazing Cars and great service! It’s beginning to look a lot like Christmas!

From the second I walked through the door I felt like family. I was unsure if I wanted to go with the Range Rover Velar or if I wanted to remain with my current car company Audi, who I've been with for the past 9 years. George Lefer made this decision easy for me! I am so happy I went with the Range Rover Velar! His attention to detail and assurance to get me the car I wanted, made me feel at ease! I high recommend this dealership, ask for George when you go!

Service department is great, everything you could want from a luxury car dealership.

From the second I walked through the door I felt like family. I was unsure if I wanted to go with the Range Rover Velar or if I wanted to remain with my current car company Audi, who I've been with for the past 9 years. George Lefer made this decision easy for me! I am so happy I went with the Range Rover Velar! His attention to detail and assurance to get me the car I wanted, made me feel at ease! I high recommend this dealership, ask for George when you go!

Service department is fantastic Edger is the man to see in service.

Professionally handled. Great facility, friendly and competent employees.

Very professional and customer service oriented (at first)....until the service agent calls you with disastrous news that will in the process of repairing your vehicle (shift linkage a cable broke)...now your transmission needs rebuilding which is an estimated $7500 job... despite the fact that drove the vehicle to the dealership with no transmission issues whatsoever and after having to pay over $5,000 for partial work and parts that they calmed cannot be returned due to being custom ordered for a 2006 land rover lr3 (total BS)...HERE'S THE KICKER...HAD TO HAVE VECHILE TOWED TO MY HOME IN A WORSER CONDITION THAN WHEN I TOOK IT!!!!! TO ALL DON'T TAKE YOUR VEHICLE TO ANY LAND ROVER DEALERSHIP (IF YOU CAN HELP IT)....THEY STATE COMPETITIVE PRICES TO RIP CONSUMERS OFF.... I CALLED BRISITH AUTO WORKS ABOUT THEIR COST OF REBUILDING A TRANSMISSION...GIVEN AN ESTIMATE OF $4,600...GUESS WHERE I'M GOING....

My truck had 2 recalls which were done and I got the oul changed and tires rotated in a timely manner .

Awesome service. Very cooperative and eager to help staff.

How can I say this.... the worst. Brought my 2011 Range Rover Sport there for a problem because they just opened recently and were close by. I booked an online service appointment. No response. I called because the problem was urgent. I was stuck. Spoke to a secretary who said they will call back in a few minutes. No response. Finally I speak with someone. Bring my car in. Sat for two days. They said it will be about $12,000 to fix the oil pumps and fuel injectors. What? Really? I said no thanks. They charged me $180 anyway. Brought my car to a local garage who got great online reviews. Fixed the oil pumps for $2400. Fuel injectors were fine. AVOID LAND ROVER WHITE PLAINS AT ALL COSTS. NOT to be trusted.

Service staff couldn't have been friendlier. They took care of me and provided an excellent experience. When the time estimate was discussed, they offered me drop off service as a convenience. Great new facility. Thanks to Ludwig and the team.

Went there to look at a car. Not one person asked if they could help me as a wandered between the Jaguars and the Land Rovers. After 15 minutes I left.

Visited the dealership this morning. Talked to Dody. Told her I had a friends and family PIN for 2018 E-Pace or Discovery. Wanted to testdrive both to select which one is better for me. She said none was available, even 2019. I asked whether it is possible to get it if another dealer has them. She said she can get me 2019. Well, that is NOT what the PIN was for. Went home and checked their inventory online: 3 2018 Discoverys (JA069384, JA069483, JA0685059), 2 2018 E-Paces (J1Z32111, J1Z01631). Called the dealership and asked to talk to manager, was patched to Alex's voicemail. Got back online to get the manager's name from there. Was told Ron Haro is not there anymore. Asked for Reggie Pierro and left him a voicemail. Five hours later and no call. Went to White Plains dealership. Much better experience there. Paramus - see you no more!

I went to Jaguar of White Plains to have my car serviced. Not only is the facility clean and organized my service representative at the time,Edgar, did a fantastic job in ensuring my car was completed accurately and efficiently. I highly recommended this location.

I had a very positive experience. The service team was professional, knowledgeable and courteous. I highly recommend them and will return for all future service and /or purchases.

Edgar in the Service Department is AMAZING! A true professional that you can trust has your interests in mind and works tirestly to make things easy. You can buy a car anywhere, but at this dealership you are gaining unparalleled customer service. Thank you Edgar!

What a wonderful experience we had at Jaguar Land Rover of White Plains. We went in to take a look at the Range Rovers, and were met with our sales associate Edward Yusko. He was great. At no point did we feel any pressure, and we always felt a high level of respect and understanding from him. I told him that I was going to consider other dealerships and possibly going back to our current (previous) car dealer. It did not matter to him, and he was still as helpful as could be. In the end we went back to see Edward, and now we are proud owners of a new vehicle from him. I can recommend him, and the dealership without question.

We came from Connecticut to look at a vehicle. My husband called in the morning to make surr the truck was still available he was told it was so we decide to take the hour plus drive to only find out on arrival it was sold and not even at this location. We both we're frustrated it was a big waste of our time.

I have gone to this location twice and received zero customer service. Only the receptionist has spoken to me and only to have a seat in the waiting area. It appears they don't want me as a customer ( I wonder if it's because I'm a minority or because I'm not wearing a suit and tie). Even after setting up an appointment, I was left waiting for almost 1 hour before i left. I guess I'll go to another RR dealer. 9/22/2018 - I setup an appointment with another Range Rover dealer, after talking with one of their sale rep and coming to an agreement on the sale price, I ended up purchasing the vehicle on the same day. In total I was there for 3 hours doing the deal and then another 2 hours to sign the paperwork. I also recommended a co-worker to the dealer who is also interested in purchasing a vehicle.

Delightful. Treated with respect. Person was knowledgeable about the situation.

Left my vehicle at the dealership for service while I was on vacation. They had my vehicle for a week and a half. Did not get the work done. So, now I’ve lost additional time from work to drop off the vehicle and to pick it up only to find out they will not give me my car until insurance pays. Why wasn’t I informed of this before I left my vehicle? They’ve had it another full day. The work was done before lunch. Here it is 5:40 pm and still no vehicle for the weekend when I have things to do. I asked about getting a loaner. They offered me a 50 % discount at a car rental agency. I do not feel I should have to pay this because of their issues as I have been inconvenienced more than enough. Not to mention the first time the installed new wipers for me and left the covers on them. Thankfully it did not rain too hard because I could not see out of my windshield.

Pleasant experience with nice facility. Edgar seems knowledgeable and is helpful in explaining things.

Brought my new, well new to me, 2017 Fusion to Gene Evans for 10,000 mile service and was pretty pleased. Even though they were busy on a Friday afternoon, I managed to get out with a fairly decent wait. The technician was very helpful. I look forward to using this dealership again for my service needs.

I received a first class customer service from Edgar Burnconsejo this morning. This is my second time meeting Edgar in the last three years. He has a respect for himself, his job, and customers. Importantly, he knows my vehicle. He takes the time to listen and offers explanation for my questions. He has the leadership quality of listening more than talking. If you live in lower Westchester, visit White Plains LandRover for repairs and ask for Edgar.

We just leased a new 2018 Range Rover HSE. While we love the car, the delivery process was extremely poor. First of all, the salesman knew absolutely nothing about the car, or how it worked. So, he was unable to show us how to use any of the features of the car, especially the navigation system. Then, the car itself was not fully prepped. There were labels on equipment, and tape still covered handles and switches in the back seat. They had to take the car back in to the garage to deal with that. Worst of all, when we got the car home, we discovered a red warning light was on, and we could not get the doors to lock. After spending over an hour trying to figure out what the problem was, we finally discovered that the dealer had left the hood slightly open. I have been buying/leasing new cars for over 30 years now, and I have never been so unhappy and disappointed with a delivery. Again, we love the car, but the delivery process top to bottom was bad.

Edgar was an absolute pleasure to work with! Explained everything in detail and service was completed in the time frame he promised.

AN Union City is my go to. It's rare to find a trusting shop that does not screw you over it try to upsell and also is knowledge so I value this location!

This was the third car I have ever bought, and by far, it was the most painless.

I thank Edgar, Jaguar's service advisor, for extremely courteous and timely service and advise. He helped quite a bit.

This new dealership “Jaguar of White Plains” has built is outstanding and beautiful. Also their staff is terrific. I brought my 2016 F-Type for scheduled maintenance, you pull up to what looks like a 5 star hotel. The door opens and well mannered young man steps out and opens your car door and shows you to your rep. My rep Edgar gets up from his desk and receives me before I even walk in. He’s very knowledgeable about why I was there, and remembered our last encounter from over a year ago. He got me a beautiful clean loaner within a few minutes, and I was on my way. A courtesy call from Edgar came about 3 hours later letting me know my car was ready and I could pick it up whenever I had the time. No rushing to get loaner back. I must congratulate Jaguar of White Plains, and the support staff for a very pleasant experience. And a shout out to Edgar! I will be a regular customer there for years to come. Robert

George went above and beyond to facilitate our buying process. He is knowledgeable and professional. He was available at any time during the day and in the evening for questions/concerns. Thank you George!

Very good. Chris is so customer driven. I am so happy to see him come back. It's so nice to get good customer service. My last visit before Chris came back was not good at all. My experience with the technician leaves a lot to be desired. I'll leave it at that..

Smooth process. Professional service. Courteous agents/representatives.

Edgar is an excellent service advisor. He is extremely knowledgeable and very professional

I went in on a Saturday morning with my two children. Test drove one vehicle and Rick had me in the car of my dreams in one hour.

I had a informative and pleasant experience, no hassles, and everyone was very professional and pleasant.

Thanks Zach and Lauren for a flawless service experience.

Such a courteous group of people working here. The Service Team is trustworthy and really do their best to make the customer confident that their car is in good hands. Thanks for taking care of all my concerns.

I dropped my vehicle off and was greeted by the receptionist and service writer who were both extremely friendly and informative. Zach made sure to keep me informed throughout the entire time my vehicle was in the shop and when I came to pick up my car, not only was it fixed but it looked great, as they had washed it as well. Overall a great experience.

Thanks, Zach and Jessie for a quick, quality service experience. Thanks for keeping me informed the whole way through.

I brought my fpace in for an oil change and tire rotation and I decided to wait since it wouldn't take very long. The service writer was super accommodating making sure I was comfortable while I waited. They are apparently in a temporary facility but by the look of the customer area, you wouldn't know it. I got to watch TV while having a MUCH needed hot cup of coffee and enjoying a muffin. All while chatting about the next Jag I am thinking of purchasing with Zach, who obviously love cars as much or even more than I do. My car was ready quickly and the work was done well for a reasonable price. Thanks!

I waited two weeks for an appointment. I left my car on a Wednesday morning and by Thursday at 4:30PM no one had called me about the car. It took 3 tries to get a sales rep on the phone and when he answered, he curtly informed me that he hadn't said he would call me back, though that had been agreed upon when I dropped off the car. He also said that the car had not even been looked at which makes me wonder why I had to wait two weeks for an appointment when the agreed upon time and day meant nothing? They received one star as there is no way to leave zero stars.

Front desk clerk was amazing. Answered all my questions and was constantly checking up on my needs.

I had a nice overall experience at the Jaguar Dealership. Simone was a pleasure to deal with.

Helpful staff treated us like friends! Vehicle was ready on time!

The staff at Jaguar of White Plains service are very professional and polite.

Excellent service. Everyone is super nice and professional.

Edgar is an outstanding professional, knows how to handle Jaguar customers and loves the Brand. Apleasure to deal with. Scheduling service remains a challenge - two weeks out is not consistent with the brand image. The service center should also provide State inspection service. The sales side of the house is a mess.

Staff were helpful, professional and courteous. Only difficulty was finding the facility. I would recommend a sign at curb level that could be seen while driving. I must have past the center 5 times until Mark came out to the sidewalk to wave to me and guide me to the site. Otherwise, the service was excellent. Al was great too. Asked him to look at the car hood and it was fixed in a matter of minutes.

Edgar and the entire service personnel was very helpful and willing to work with me the customer. Greatly appreciated.

Great attention to detail.. Broke down all the entire service I was getting and the reasons why.

Best ever Paul Mccaughey had every thing ready for me on arrival pleasant experience. Great people from the top down. I will buy all my vehicles there.

Over the past 12 years I have purchased or leased 3 new cars from AutoNation in Union City, and had all servicing handled there - last year we purchased a used Focus from CarMax which is also now maintained at Union City . Over this extended period I have consistently received excellent service from the Service Department - the team are knowledgeable and communicate well. Service is fast and reliable. They are not pushy and pricing is very reasonable for a main dealership. This is the only place I will take my Fords for service.

I took our CMax in for service and to have the radio repaired. They had to order a part for the radio, so the repair was delayed. They did provide us with a loaner car while the work was being done and treated us very fairly. An over all good experience.

The service was very bad, I own a 2011 MKX and never had a problem with the service until this time. very bad communication. car were there 3 days and I had to call everyday for an update, even when I was told they would call me back didn't. Talk to the service manager, was informed the I would get a call on the second day but had to call again for and updates. the updates was We don't know. Every time I call the wait time was 20 minutes before some in service pickup.

Lincoln has been one of the luxury lines on my list of owning, and what can I say LINCOLN won!!. I purchased a 2013 Lincoln MKZ October 3,2016 and I'm in love with my Lincoln. I'm still working on figuring out all the technology but so far I'm over the moon with my purchase. I would like to send a SPECIAL shout out and BIG HUG and THANK YOU to AUTONATION Ford Lincoln Union City,GA. My sales woman Cynthia Lutalo was amazing, she answered all my questions and for me purchasing a certified pre-own was a great choice for me. Teddison Warburton was my financial manager, what can I say he worked miracles with the numbers. Bill Miller the General Manager was very nice, he called me at home and spoke with me before the purchase to ensure I was being taking care of throughout the entire process. I met him when I arrived at the dealership and he told me if I need anything beyond this point I can reach him on his cell, now that's the kind of customer service I like. The entire team and process with AutoNation Ford Lincoln Union City, GA was great!!!! I recommend everyone to give AutoNation Ford Lincoln Union City, GA a visit, you will not be disappointed!!!

I requested a oil change and tire rotation, the service was completed in timely matter, and to my satisfaction.

Signage is poor in locating this new, temporary location.

Very good experience and the repair was just as described

You could not ask for a better customer service person than Paul the Service Manager at White Plains Jaguar. He is full of good advice and proactively seeks to minimize problems for the customer's benefit. He handled one significant mechanical failure and the warranty issues brilliantly and is just as concerned about the small problems. My X Type and I are in good hands. Thank you.

Excellent information and service at all times. Complete trust I was getting the correct & honest information to my questions and concerns.

Mark Cain was our salesman and he went out if his way to find us an unbeatable deal and the exact vehicle we wanted. The dealership is friendly and very easy to work with. I can't say enough good about them.

The service professionals were knowledgeable, and took great care of my car. In and out in a flash.

Im very disappointed " you had my jeep for 2 weeks ...telling thru email my jeep would be ready the next week ... Then call telling me out the blue it's totaled ...now I'm stuck with no vehicle...again ...and i only had my jeep for 2 months ....I'm highly ticked...off

Best car-buying experience ever! Made an email inquiry through website and received a very quick response. Jerry Singer contacted me and most of my dealings were through email or via phone calls with him. Once I was satisfied with everything, I was ready to see/drive the vehicle. Since I live almost 2 hours south of the dealership, Jerry met me half way. After driving and getting questions answered, the deal was done. I love my 2015 Lincoln Navigator! Meeting Jerry was a pleasure -- I think he thought my sister and I were crazy, but we made him laugh. I definitely would recommend AutoNation and Jerry Singer for your next car-buying experience. I know I will be telling my friends about my experience. Thanks again!

It was a great experience with Charlie Eddie and all staff involved in the deal that night. They stay over one hour after business hours to make sure I have deal all done that night.

I'm very happy with my purchase and the salesman was helpful throughout the buying process.

I wasn't sure whether I wanted a used car or a new car. Jerry Singer has to be the most patient salesman ever! I was also very picky about the color and the options. I've always driven fords, so I've been buying them from Jerry since I moved to Georgia in 1993. No pressure, patient, and always finds exactly what I'm looking for....no matter how long it takes for me to decide! He is the best ever and I wouldn't buy from anyone else! I ended up getting a 2016 Ford Fusion. I absolutely love it!!!

The car-buying experience can be stressful, but Jerry Singer makes it easy! I am a repeat customer at AutoNation Ford because of him. All I had to do was call him, and he took care of everything. He found us the car we wanted and had the financing approved before we got there. Thank you Jerry!!

The sales representatives are awesome. It was so easy to attain and get a vehicle with all their help. They are friendly and so nice.

Although I arrived a little later than my appointment, and seemingly on a rather hectic day, they still worked on my car in a reasonable amount of time, while still fulfilling my requests. Very courteous staff persons.

I went to my favorite Ford dealer for an Trip Prep check. My Tech Advisor was Mike Eaton. Mike is always pleasant to work with and takes time to inform me on the things I need. He is always honest and professional. I am so glad he is available to advise me.

Picking my first car and buying it was great because of the helpful service attendants of the dealership. Mr. Levial Arnold helped both my brotherand I get our cars these past couple months. I recommend him and the dealership to anyone looking for a helpful and easy car buying experience.

Paul is always knowledgeable, helpful and kind. The service has always been honest and reasonable.

I bought an Ford Fiesta on saturday and I am in love with this car. The sales rep Laviel was so very pleasant and helpful. What I love the most about Laviel is that he was patient and honest. He was really there for the customer. He even contacted me after I bought the car just to make sure that the car was great a pick for me. Laviel thank you u so much. Auto Nation Ford is the way to go . Ask for Laviel [non-permissible content removed].

White Plains Jaguar did an outstanding job in servicing my Jaguar during the week of September 16, 2015

Service was excellent and timely . I was able to wait for my car which was ready within 2 hours.

Personal, prompt, knowledgeable, timely, as always.

the repair was done correctly, the timing was long, took 2 months for repair and still have problem with the warning gear..? waiting for new from dealer ship.

The Customer Service Department at White Plains Jaguar is great; Paul and Lena have always been very helpful and courteous to me - and I have been a customer for more than 15 years! Theresa G

car returned dirty. running water over the car is not washing it. water stains and fingerprints remain. service managher responds "we dont do detailing..

I have been a Jaguar customer for fifteen years, and the service department at White Plains Jaguar has been great; always courteous and professional!.

Complicated infotainment system problem handled quickly and efficiently

Pleasurable experience. I felt welcome and my service advisor was very attentive and concerned about getting all my needs met.

Levial Arnold and the fleet manager Paul set the standard higher than the highest high with thier professionalism. Levial sold cars to my husband and I and he has earned our trust,loyalty and admiration. Levial is nothing short of amazing.

We have been doing business with Autonation Ford Union City (formerly Gene Evans Ford) for over 18 years, during which time, I along with my immediate family have either owned or leased 14 vehicles from this dealership. Since day one, we have been totally satisfied with the entire purchase/ lease process each and every time we got a new vehicle (special note on our most recent leasing experience was how quickly we were able to handle the paperwork with their finance people; 15 minutes from start to finish). We have always been treated with respect by a professional sales team and genuinely believe that everyone at the dealership consistently tries to satisfy our needs rather than pressuring us into buying or leasing a vehicle in order to "make the sale". Their inventory of vehicles is very good and, if the car we wanted was not on their lot, they searched their other partners' inventory in order to get us the vehicle that matched our color choice (both exterior and interior) along with the features we wanted. I think the longest we ever waited was 24 hours before they had the desired vehicle on their lot for us to test drive. From a pricing perspective, I believe every dealership is willing to undercut the competition by $50-$100 but will only do so when you tell them what the "other" dealership has offered. To me, such tactics are frustrating. Autonation Ford Union City offers fair and competitive pricing without the pressure to "buy now because the offer is no good after you leave" approach. Yes, they are in the business to make money but they strive to insure the "buyer and seller" are satisfied with a deal that is a win-win for both parties. I have and will continue to be a long-time customer of this dealership and have never hesitated to share my experiences with friends who are in the market for a vehicle.

Michael got me the truck I wanted at a great price.with all of the options I wanted.The staff was knowledgeable and not pushy. They showed me great financing options. The whole process was very smooth.Faster than any other vehicle purchase I've ever had, and I've had plenty. I actually felt very comfortable with Michael and the AutoNation dealership. And ,oh yeah,I LOVE MY NEW F 150. THANK YOU Michael for making my purchase so easy.

I called Jerry on Monday morning and within a few hours he had located a vehicle with all the features I requested. He emailed me the sticker and a "good faith" estimate. Jerry called to go over any questions I might have and scheduled an appointment. He had the truck waiting for me when I arrived. I drove it home that day. Jerry made it an easy, no hassle purchase.

I was looking to get a new car. My last car was starting to get a lot of miles and I was looking for a deal and a car that was great on gas. I was busy with my job and didn't have a lot of time to do my own searching. My dad contacted AutoNation Ford Lincoln in Union City, Ga. Mark Cain responded with a great looking Ford Focus. Great gas mileage. He even got me a price that could not be beat. I will definitely return and send my friends. If you are looking for a car and a great deal, go see Mark.

I was in the market for a used Edge but the price for a new one was to good to pass. Cynthia was very helpful but the offer was $1000.00 higher than they had told me on the phone before I went in and when I got home and realized that, the deal was done and I had a Edge that I had paid 1000.00 more that had been told. Just keep your eye on the price if your offered one price one day and go back another or you will get taken of the tune of 1000.00 dollars like I did.

was recently in the market for a new vehicle. A friend from work told me she knew a guy named Mark Cain at AutoNation Ford. We had dealt with them in the past when they were Gene Evans Ford. Had a great experience then. I got in touch with Mark Cain and from the beginning he was professional and attentive to our needs. He gave is the best price. If you are looking for a new car, call Mark Cain. You'll be glad you did.

Levial made our experience so great! He was patient, thorough, easy to talk to, and never too pushy. It was a very relaxing experience from start to finish, and that can be contributed directly to Levial.

I have to say out of all the car dealers I have ever been to probably since I was old enough to even think of buying a car have never treated me as great as AutoNation Ford Lincoln of Union City. Yes.. not having the best credit most people would laugh us all the way out of the door not even wanting to hear our needs or situation. We DID NOT experience that here as we where treated with the utmost kindness and respect and most of all understanding a gentlemen by the name Mike Thurmond was very patient along with all of the other staff with us and for that I am very grateful. We have a little girl with medical issues and not having a way to get her to her appointments or hospital was quite scary, this company knew this and did what ever they could to make a way for our family! I'm not one for writing many reviews but when a company goes though this much to show they care about our family( families in general) I believe we need to speak up and let others know! My family is super Thankful!!

Marsha and I would like to thank Michael Claman and AutoNation for making our car buying experience enjoyable. We have purchased many cars and trucks over the years and this was buy far one of the easiest experiences we have had. Your advertised price was attractive enough to initiate an interest from us. You promptly followed with a letter and a call and sent us all information we requested. We made an offer, you promptly countered, we accepted.......simple. No pressure, no games, just business and very professional. We will definitely recommend Michael Clamon and AutoNation to all of our friends.

I recently purchased a 2014 Ford F150 from Mike Thurmond at AutoNation in Union City. Mike Thurmond did a great job of working with us to help make sure we got the best deal we could get. Mike Thurmond was very helpful and knowledgeable about his vehicles. Great experience!!

I recently leased a 2014 Ford Escape from AutoNation Ford Lincoln Union City. I LOVE the car! The customer service that I received from the employees at AutoNation Ford Lincoln Union City was absolutely astounding. Every single person that I interacted with went above and beyond to help make sure that my needs and request were met. The leasing process was extremely quick and efficient as well. I could not have asked for a better experience. I will continue to work with AutoNation Ford Lincoln Union City.

purchased a vehicle (2011 Grand Jeep Cherokee) on June 14, 2014 with only 15, 594 miles. Two weeks later my vehicle stopped on me while driving. It was driven to the closest Jeep Dealer and from July 09, 2014 until September 08, 2014, my truck was in "repair mode". The following was done: 1. New Torque Converter 2. New Transmission 3. Reprograming and Updates 4. Oil Change. 5. Electrical System Now I know the dealership that sold me this car "clearly knew" that there were issues with this vehicle. They stated they inspected it, so why would they sell it with all of these issues? They gave me a loner for 2 weeks and for 8 weeks I was without a car, an on my own for transportation. This dealer doesn't play fair and I would never buy a car or recommend anyone to this place. It doesn't help that they have poor customer service and lacks professionalism. They have to know that there was something wrong with this vehicle. STAY AWAY FROM THIS PLACE.

Usually, buying an automobile is a very stressful experience. I was in and in approximately 3 hours. The Salesman, Mike T., was knowledgeable and helpful & permitted me to take all the time I wanted. I will use this dealership again.

Great customer service! I just bought a 2014 Ford Focus SE from AutoNation Ford of Union City and buying the car was such an easy process! My sales person, Michael C., couldn't have been more helpful. He fully explained every nuance of the Focus, which is truly a computer on wheels! He took great care of me making sure I was comfortable with the whole buying process and he was relaxed and easy to talk to. The whole staff of Auto Nation of Union City was great. I will definitely come back and work with Michael again and refer all my friends and family to him. He was a great salesperson and there was no hassling or haggling too much on the price.... I had done my research and had all of my credit file data and other necessary documents in hand to negotiate my deal when I arrived, so I was in and out cruising in my new car in record time! The experience was painless and I was treated kindly and with respect and I think it was win-win on both ends! I'll review the service portion of the dealership once I start bringing it in for service - but 5 stars for the buying process!

Recently stopped in for an oil change for my Focus. The service was quick and friendly. Chris H. was very helpful. Everyone should come here regardless of what they drive.

Best experience I have had with a dealership service department. Service Advisor, Christopher H. explained everything that would be done and then made follow-up calls to me to keep me informed of the progress on my car. Picked up a repaired car that had been washed and vaccumed! Great service!

Engine light was on, thought I was going to have to have a expensive service. Turned out it was some emmision problem and was fixed in a matter of minutes. Cost was minimal.