Great Customer Service! I went to Jaguar of White Plains to have my car serviced. Not only is the facility clean and organized. I remained on the premises while my car was being worked in. In the waiting Area, you are able to see the mechanics working on your vehicle. My service representative at the time,Edgar, did a fantastic job in ensuring my car was completed accurately and efficiently. I highly recommended this location. Thank you Edgar on your phenomenal customer service.

I went to Jaguar of White Plains to have my car serviced. Not only is the facility clean and organized my service representative at the time,Edgar, did a fantastic job in ensuring my car was completed accurately and efficiently. I highly recommended this location.

One of the best looking and cleanest dealerships I’ve ever seen. Friendly staff. Quick work. Very knowledgeable. Great experience

I had a very positive experience. The service team was professional, knowledgeable and courteous. I highly recommend them and will return for all future service and /or purchases.

What a wonderful experience we had at Jaguar Land Rover of White Plains. We went in to take a look at the Range Rovers, and were met with our sales associate Edward Yusko. He was great. At no point did we feel any pressure, and we always felt a high level of respect and understanding from him. I told him that I was going to consider other dealerships and possibly going back to our current (previous) car dealer. It did not matter to him, and he was still as helpful as could be. In the end we went back to see Edward, and now we are proud owners of a new vehicle from him. I can recommend him, and the dealership without question.

I had a wonderful experience at the Jaguar service department in Elmsford. The Entire staff was extremely friendly and couldn’t do more to make your wait enjoyable and comfortable. Edgar is extreamly accommodating.

Recently purchased a jaguar xe at a very reasonable price. The salesman Simone was very easy to get along with and knowledgeable in helping me find the car I wanted at a reasonable price. I walked out of their dealership feeling like i became part of a family and not like they robbed me. Will be doing business with them again in the future

Edgar is professional, courteous and a very responsible person. 5 stars. He handled my claim in a most expeditious manner. For my second review for service on September 19, 2018, I would like to compliment the entire team who had me in and out in 2 days. Ludwig was spectacularly helpful and truly a professional ! Thanks gentlemen and ladies, and when I purchase my new Jaguar, it will certainly be from you!!!

Edgar is exceptional !!! He goes above and beyond to do a great job for me in the Service Department every time. He is the ultimate professional, always courteous, responsive and very thorough. 09/11/2018 Dr Michele Bailey Ingram

Once they have your money you are on your own. Dealership is alway polite and give you a fealing that they are taking care of your car but in reality its a smoke sceen. Misdiagnosed my car 3 times and told me my car was fine. It was not. I went to a different dealer and was able to fix problem right away. Meantime I was driving a car with a loose steering box for 3 weeks. Accident waiting to happen. Terrible service departmen. Bring a large jar of VASOLINE.

Pleasant experience with nice facility. Edgar seems knowledgeable and is helpful in explaining things.

UPDATE (8/29/18): The dealer sent someone to our house last night who knew how to operate the car and finish the dealer prep (things like turning on safety features and setting English as the language). She was very knowledgeable and helpful. Thank you. We just leased a new 2018 Range Rover HSE. While we love the car, the delivery process was extremely poor. First of all, the salesman knew absolutely nothing about the car, or how it worked. So, he was unable to show us how to use any of the features of the car, especially the navigation system. Then, the car itself was not fully prepped. There were labels on equipment, and tape still covered handles and switches in the back seat. They had to take the car back in to the garage to deal with that. Worst of all, when we got the car home, we discovered a red warning light was on, and we could not get the doors to lock. After spending over an hour trying to figure out what the problem was, we finally discovered that the dealer had left the hood slightly open. I have been buying/leasing new cars for over 30 years now, and I have never been so unhappy and disappointed with a delivery. Again, we love the car, but the delivery process top to bottom was bad.

The new dealership is stellar! The staff is knowledgeable, friendly and attentive to detail.

The team at Jaguar / Land Rover White Plains could not have been more professional or skilled - I was delighted to deal with them. I particularly appreciate a service team that treats its customers politely and take time to explain issues.

We just leased a new 2018 Range Rover HSE. While we love the car, the delivery process was extremely poor. First of all, the salesman knew absolutely nothing about the car, or how it worked. So, he was unable to show us how to use any of the features of the car, especially the navigation system. Then, the car itself was not fully prepped. There were labels on equipment, and tape still covered handles and switches in the back seat. They had to take the car back in to the garage to deal with that. Worst of all, when we got the car home, we discovered a red warning light was on, and we could not get the doors to lock. After spending over an hour trying to figure out what the problem was, we finally discovered that the dealer had left the hood slightly open. I have been buying/leasing new cars for over 30 years now, and I have never been so unhappy and disappointed with a delivery. Again, we love the car, but the delivery process top to bottom was bad.

Edgar Buenconsejo in service saved the day when it came to the troubles I was having with my vehicle. Although an inconvenience, he made it feel like much less of a hassle than it actually was. I really felt like he had our best interests at heart! In the end I had to go through the buy back process which started out as an awful experience. Lack of communication and not knowing what was actually happening frustrated me to no end but when John Deangelis got involved, within a week we were sorted. He replied promptly to every email and put up with my million and one questions. Honestly Edgar and John really are the dream team!!

Excellent service, professional staff (Edgar, Ken and team), beautiful store.

Very satisfied with purchase. The staff, mostly Jusin and Albert were very helpful.

Great customer service! Have been to jaguar of great neck and the white plains dealership is 500x better in every way.

Edgar was an absolute pleasure to work with! Explained everything in detail and service was completed in the time frame he promised.

Excellent customer service all around——-Everytime I go in, I mostly deal with Edgar and he has been a God send! When I had issues with my tire/wheel package last year he gave his ear to all of my frustrations and concerns. And although the issue had nothing to do with Jaguar White Plains, he helped me to contact the appropriate persons in order to resolve the issue. From that point on, I happily service my F Pace at the Jaguar White Plains location where I can only expect to receive five star service.

Ask for Jonathan Frias

John Deangelis and Edgar Buenconsejo are awesome .The service was a definite 5 star experience.Edgar was in constant contact with me. Thank you John Deangelis and Edgar.

Efficient and comfortable service center and staff

This was the third car I have ever bought, and by far, it was the most painless.

I thank Edgar, Jaguar's service advisor, for extremely courteous and timely service and advise. He helped quite a bit.

This new dealership “Jaguar of White Plains” has built is outstanding and beautiful. Also their staff is terrific. I brought my 2016 F-Type for scheduled maintenance, you pull up to what looks like a 5 star hotel. The door opens and well mannered young man steps out and opens your car door and shows you to your rep. My rep Edgar gets up from his desk and receives me before I even walk in. He’s very knowledgeable about why I was there, and remembered our last encounter from over a year ago. He got me a beautiful clean loaner within a few minutes, and I was on my way. A courtesy call from Edgar came about 3 hours later letting me know my car was ready and I could pick it up whenever I had the time. No rushing to get loaner back. I must congratulate Jaguar of White Plains, and the support staff for a very pleasant experience. And a shout out to Edgar! I will be a regular customer there for years to come. Robert

Nice to have a deal That cares about service and Quality.

Ludwig was an excellent service advisor. He kept me updated on repair progress. Loaner car was excellent.

This new dealership “Jaguar of White Plains” has built is outstanding and beautiful. Also their staff is terrific. I brought my 2016 F-Type for scheduled maintenance, you pull up to what looks like a 5 star hotel. The door opens and well mannered young man steps out and opens your car door and shows you to your rep. My rep Edgar gets up from his desk and receives me before I even walk in. He’s very knowledgeable about why I was there, and remembered our last encounter from over a year ago. He got me a beautiful clean loaner within a few minutes, and I was on my way. A courtesy call from Edgar came about 3 hours later letting me know my car was ready and I could pick it up whenever I had the time. No rushing to get loaner back. I must congratulate Jaguar of White Plains, and the support staff for a very pleasant experience. And a shout out to Edgar! I will be a regular customer there for years to come. Robert

Outstanding customer service. Edgar B. took care of me on short notice to replace my RRS tow hook cover and also did an inspection. Both he and John DeAngelis (GM) kept me informed of the progress and made every effort to get me on the road quickly. Scheduled my 30k mile service too. The new store and service center look great and really elevates the entire experience. Great job guys! I’ll be back!

Wonderful service with very professional staff.

Excellent customer service. Edgar took care of me right when I walked in and my loaner care was ready. Service was done quickly and efficiently. Edgar kept me updated on the car. I never had a problem at Jaguar in Elmsford, NY. I actually have a Jaguar service department close in Larchmont but the few times I've called I didn't like the customer service I received over the phone. I rather drive 35 minutes up to Elmsford! I have no problems. Thanks !!

My first service appointment at Jaguar White Plains went exceptionally well. Edgar’s customer service was professional, comprehensive and effficient. Extremely happy with the whole experience and will be back again as needed.

Service person Edgar, very professional and helpful. He is a big asset to Jaguar/ Landrover Group.

George went above and beyond to facilitate our buying process. He is knowledgeable and professional. He was available at any time during the day and in the evening for questions/concerns. Thank you George!

Service was great and very professional Edgar is very knowledgeable and professional with service and repair

Smooth process. Professional service. Courteous agents/representatives.

Prompt and thorough service as usual. I was very pleased, and even got a great loaner while my car was being serviced.

Edgar my service guy was phenomenal. And the convenience was priceless I did have to take two days to service my vehicle in NJ Great customer service from the time I pulled in to Jaguar of White Plains .I'm ecstatic with the new location.

My service advisor, Edgar, is excellent-knowledgeable and always helpful.

Edgar Bencosme at Jaguar of White Plains (service center) is excellent. Awesome customer service!!!!! While he's all business, he also understands that it is personal. When I go in to get my vehicle serviced, I'm always greeted by name. Then a simple "how are you, it's been a while?". Followed up with a simple "how's the car been treating you?". Even if there were issues with my vehicle (which there are not), I'd just know that I have the right person at Jaguar handling the issue. Very professional and always smiling. I don't just feel like "one of many customers" when I talk to Edgar, I feel like the "only customer." He just gets it. Jaguar...you have a gem!

Edgar is an excellent service advisor. He is extremely knowledgeable and very professional

Great staff at this dealership. Vast selection of vehicles.

Beautiful new service area with garage entrance-perfect for needing service on a rainy day! Was in and out in a flash!

Great Service! Great People! Service manager Edgar, was very professional

Everything was so quick and easy

Edgar the service manager is a pleasure to deal with. I would go anywhere else.

Edger and the rest of team were awesome. They went out of their way to make me happy!!!

Excellence service. Edgar is the BEST

Recently purchased a jaguar xe at a very reasonable price. The salesman Simone was very easy to get along with and knowledgeable in helping me find the car I wanted at a reasonable price. I walked out of their dealership feeling like i became part of a family and not like they robbed me. Will be doing business with them again in the future.

We had a Top Notch experience with everyone at Jaguar White Plains! We wouldn't hesitate for a second to do business with them again. They couldn't do enough for you! Job well done by the entire team at White Plains Jaguar!

I brought my XJL in for service for 4 different items. The Service manager looked over the issues I was having and described in detail what was needed. The cost was exactly as he stated when I went to pick it up. I would recommend this service center.

If you told me that I would ever compliment anyone, ever, for any reason, after being shocked with news I absolutely needed $4,000+ in repairs, I’d tell you that you are living in an alternate reality. Edgar and his team in service at White Plains Jaguar are simply the most ethical, thorough, and patient people I have ever dealt with in the automotive industry - of which I have, for better or worse, a great deal of experience with, as I’m sure most of you reading this have, too. Not only did Edgar, and others in his team tell me, and explain to me what was so important, but they literally took me to my car in the shop and showed me all of the things that were wrong with the car, but he/they also explained to me how and why the damage occurred, taking question after question from me, until I ran out of questions, because they had managed to please, perhaps, one of the most difficult-to-please customers on the planet. There exists no circumstance, including if the cost were slightly cheaper, to have my car serviced anyplace else. Period.

If you told me that I would ever compliment anyone, ever, for any reason, after being shocked with news I absolutely needed $4,000+ in repairs, I’d tell you that you are living in an alternate reality. Edgar and his team in service at White Plains Jaguar is simply the most ethical, thorough, and patient person I have ever dealt with in the automotive industry - of which I have, for better or worse, a great deal of experience with, as I’m sure most of you reading this have, too. Not only did Edgar, and others in his team tell me, and explain to me what was so important, but they literally took me to my car in the shop and showed me all of the things that were wrong with the car, but he/they also explained to me how and why the damage occurred, taking question after question from me, until I ran out of questions, because they had managed to please, perhaps, one of the most difficult-to-please customers on the planet. There exists no circumstance, including if the cost were slightly cheaper, to have my car serviced anyplace else. Period.

Manager Randy DeMaio at Jaguar of White Plains was a great help. He gave me a very good deal on my new car and he answered all my questions with patience. Mr. Demaio deserve a 10. I highly recommend him and the dealership. He deserves a 10.

I got a great deal. They were very courteous and did everything they were supposed to. Would definitely use them again!

Good service No complaints. Love my F-Pace! I would recommend.

Terrific dealership to work with! No games or BS. Great pricing (I shopped around) and communication throughout my smooth transaction. Highly recommend.

I purchased my 2012 XJ-L Supersport there Jan 2012. The service has been excellent since then, from appointments to loaners the customer is treated very well.

I purchased my 2012 XJ L here Jan 2012. I have been a service customer since then. They treat their customers with first class service from loaners to appointment times the customer comes first.

Every step starting with getting a no-drama online quote, to dealing with the salesperson and finalizing the paperwork with the finance manager. The entire process was seamless, pain-free and I highly recommend White Plains Jaguar. I would definitely give them my business again.

Unbelievable experience. They were so professional and lovely to deal with, randy, mark and the finance manager. I’ve never had such a great experience in a dealership in over 50 years. Thank you jaguar of White Plains !!

Great experience. Welcoming environment. Everyone is personable and knowledgeable, and makes you feel at home. Everything from selection to pickup was pleasant and efficient.

We worked with Simone at Jaguar White Plains. She was very knowledgeable and the reason we purchased from this dealership. She never pressured us. I would definitely recommend her to our friends and associates.

I had a informative and pleasant experience, no hassles, and everyone was very professional and pleasant.

Nice, accommodating and very patient on the new F-Pace purchase. Marc was great and made the whole process very smooth. Happy with the vehicle and would come back again.

Simone is great!

Thanks Zach and Lauren for a flawless service experience.

Such a courteous group of people working here. The Service Team is trustworthy and really do their best to make the customer confident that their car is in good hands. Thanks for taking care of all my concerns.

I dropped my vehicle off and was greeted by the receptionist and service writer who were both extremely friendly and informative. Zach made sure to keep me informed throughout the entire time my vehicle was in the shop and when I came to pick up my car, not only was it fixed but it looked great, as they had washed it as well. Overall a great experience.

Thanks, Zach and Jessie for a quick, quality service experience. Thanks for keeping me informed the whole way through.

I brought my fpace in for an oil change and tire rotation and I decided to wait since it wouldn't take very long. The service writer was super accommodating making sure I was comfortable while I waited. They are apparently in a temporary facility but by the look of the customer area, you wouldn't know it. I got to watch TV while having a MUCH needed hot cup of coffee and enjoying a muffin. All while chatting about the next Jag I am thinking of purchasing with Zach, who obviously love cars as much or even more than I do. My car was ready quickly and the work was done well for a reasonable price. Thanks!

I waited two weeks for an appointment. I left my car on a Wednesday morning and by Thursday at 4:30PM no one had called me about the car. It took 3 tries to get a sales rep on the phone and when he answered, he curtly informed me that he hadn't said he would call me back, though that had been agreed upon when I dropped off the car. He also said that the car had not even been looked at which makes me wonder why I had to wait two weeks for an appointment when the agreed upon time and day meant nothing? They received one star as there is no way to leave zero stars.

Had to be the most pleasant car buying experience ever. No pushy sales tactics and they didn't trap you in the dealer like most others do. They gave me a great price straight up front and I didn't even need to haggle or sit around while a sales guy ran into the secret managers room and then go through the back and forth junk. I would give these guys 10 stars if I could !!!!

Front desk clerk was amazing. Answered all my questions and was constantly checking up on my needs.

Very courteous, work done on time. These guys clearly love Jags.

I had a nice overall experience at the Jaguar Dealership. Simone was a pleasure to deal with.

Helpful staff treated us like friends! Vehicle was ready on time!

The staff at Jaguar of White Plains service are very professional and polite.

Excellent service. Everyone is super nice and professional.

Edgar is an outstanding professional, knows how to handle Jaguar customers and loves the Brand. Apleasure to deal with. Scheduling service remains a challenge - two weeks out is not consistent with the brand image. The service center should also provide State inspection service. The sales side of the house is a mess.

Staff were helpful, professional and courteous. Only difficulty was finding the facility. I would recommend a sign at curb level that could be seen while driving. I must have past the center 5 times until Mark came out to the sidewalk to wave to me and guide me to the site. Otherwise, the service was excellent. Al was great too. Asked him to look at the car hood and it was fixed in a matter of minutes.

Service was very friendly and professional. Our service advisor provided a clear explanation of the problem and our options. Overall, a very positive experience.

The manager was very understanding and took good care of my vehicle for servicing. A great example of excellent customer service. Far for me but worth the drive. Thank you!

Fast curtious knowledgeable service . Very satisfied . Edgar and Al commendable emplyees .

Edgar and the entire service personnel was very helpful and willing to work with me the customer. Greatly appreciated.

Great attention to detail.. Broke down all the entire service I was getting and the reasons why.

Great experience at the dealership and with Mark Kaplan. Very knowledgeable, friendly team from sales to finance. And walked out with a great deal on a new F-Pace.

ALWAYS QUICK AND FAST SERVICE NEVER WAITED MORE THEN ONE DAY

It's professional. Great atmosphere. I felt welcomed.

Fast and friendly. Very helpful with the pickup because i had to get it after hours. It was a pleasant experience down to the towing! Thanks Sharon

Appointment was honored promptly (I was the only client there), Edgar bought coffee. Was advised to change the air filters (I authorized that), and advised me that injectors might need an additive to clean them (I did not authorize that). Under the previous ownership, the car was vacuumed/washed. That was a pleasant service which was missing here. Regards, Dave.

Great experience. Staff is very professional and eager to satisfy the customer.

Edgar's Excellence I've known Edgar for 2 years now. Any time I have a question or need my Range Rover Sport serviced I know to call on Edgar. He returns my calls swiftly and has been a shining example of professionalism. I would highly recommend Edgar to anyone with questions and servicing needs at Jaguar white plains Hisham Tawfiq

Edgar has always been super friendly, he always listens to what I need and never has tried to get over on me. I have observed this same genuine behavior with other clients as well. His team and him provide great and efficient customer service. I never really trust dealerships, but I trust his sincerity. I would travel to any dealership Edgar was working at just because of his customer service skills and kind demeanor. I have already recommended him and this dealership to other people.

Incredible experience! Having owned my Jaguar XF for nearly two years, I had been making the painful commute to a reputable sports and classics shop in Manhattan. I was not crazy about the idea of Jaguar dealership service pricing, and the several times I'd called the dealerships, they were dismissive and inattentive. So, naturally, I suffered with the commute and high prices of the Manhattan service shop. However, I decided to give White Plains Jaguar service department a shot, seeing as they were so close to my work. I booked the service online to reserve a time and brought in the car on my appointment day, bright and early. Edgar Peter was the employee I met that morning - and it was an experience of true professionalism. I was skeptical because of the terrible reviews of their service department online, but Edgar reviewed my car with the help of his team and broke down everything that needed to be updated - and, thankfully, what didn't. He assured me that management had recently changed over and that improvements were being made; his move to Elmsford being one of them. He even provided a rental Jag so I could hit up the gym and do some work while my car was updated - and washed/vacuumed. Definitely a pleasant experience from a happy customer who is looking forward to annual checkups at this location. Only note - the online service booking pricing was not accurate at all, so be prepared for more realistic Jaguar pricing.

My sales specialist, Mark, was not only extremely knowledgeable, but sincere and wonderful to deal with. There was not a hint of the "wheeler-dealer" personality often associated with car salesmen. He was well spoken, patient, and helpful in all respects, without ever being pushy. He made the whole experience a good one. Would definitely recommend this dealership.

Beautiful cars and amazing service

I received fast service on my XF. The service manager, Edgar was very professional and followed up on my request. In the past, I would always take my car to NJ for service since my previous encounters with White Plains Service department were not so pleasant. White Plains Jaguar has since stepped up their game!!!

This is an excellent place to buy your Jaguar. I bought from the team of Mark, Randy and Ron. They found the car I was looking for at other dealerships and gave me a price that was fantastic. Offered my expected trade-in value for my old car. Did not try to sell me any junk add-ons. Mark Kaplan explained / demonstrated all the features that we were not familiar with. This is a small dealership (physically) and may not have all the color / trim combinations that you can find in larger dealerships. But if you know what you are looking for, they can save you a lot of money and time. They did for me. And am very happy that I stopped there first.

Great service crew, especially Edgar and the young lady who is the receptionist. Did not get to meet the Technician, but everything was perfect with our two visits to the service center. Last time we did not obtain our car from White Plains Jaguar but due to this positive experience, when our lease needs renewal we will definitely see them first. Great work, Edgar !!!

the service was great,, and fast the price I paid was the price I was told on the phone, no hidden addition . my car was so clean it looked new the manger was young but he very attention to the customer I would give them A big 10

Pathetic service. the employees did their best but the dealership is a disaster.

Edgar and staff were very professional and helpful. They found the mechanical problems quickly and fixed it! Most important, my car runs great again!!

Excellent customer service! Thank You to Service Manager, Edgar, for taking the time to explain the services performed on my Jaguar XJ8. It is a pleasure working with people who know their job and do it well! Would definitely recommend Jaguar White Plains for service.

Very good. Salesman,Mark Kaplan, very helpful

Great personal touch to even greater mechanical service.

great job service department!!

I had a great experience with Edgar and his staff who were very friendly and efficient . I would recommend them for Jag service . Mark on the sales team has always helpful as well .

Prompt, friendly, efficient. Repair people try very hard to please. A pleasure to have my Jaguar serviced there.

The dealership is small and easy to miss if you're not paying attention. I didnt have the best experience here. I went in to test drive the F-Pace with Mark Kaplan in sales, and that was easily one of the most awkward experiences I've had. Mark was unengaged, told me nothing about the car, and I almost felt like a disturbance to him. Needless to say I will not be conducting any business with this dealership.

I placed my order for the F-Pace back in June 2016. I was very specific about what I wanted in this vehicle and communicated to Mr. Kaplan (salesman) both verbally and written, however, it still came in not as ordered. The dealership did compensate me for this error and I took the car. The car (F-Pace) is beautiful, finance end went smoothly, and Mr. Kaplan was very nice and took the time to explain all the functions of the car to me. At this time, I am happy with my experience with White Plains Jaguar and give them 4 stars as a result. I have not serviced my car as of yet but will review and rate when I do. Based on my experience, I would recommend Mr. Kaplan and White Plains Jaguar.

Recent service on the vehicle met my expectations, as always. I am confident that the staff will continue to be friendly and efficient. The mechanics are quite knowlegeable. When a mechanical issue occurs, I can depend on them to accurately diagnose the problem and fix it. I only wished that the receptionist had disclosed the fact that the service location had moved to a new location when I made the appointment. D.S.

Awful experience. Awful dealership.

Signage is poor in locating this new, temporary location.

Very good experience and the repair was just as described

Buyer beware! This dealership is operating on a non-customer centric model. A typical dealership will usually take 4-5 hours to complete the sale and take delivery of the car if it is on the lot. If you want to buy here, be prepared to very patient and not feel valued as a customer. I don't know how a dealership like this can still exist. Here was my experience. The car (F-Pace) I wanted was on the lot. First, the administrative and paper work took over two days. Then, once everything was ready, I was told it will take an additional two days to get me to see a finance manager to sign the paper work. The reason I was given by the sales manager was that they were so busy that it will take another two days to get me on the schedule to sign the paper work. At that point, I had to walk way. Once again, if you don't mind being treated like a item on a very slow conveyor belt with no respect to you as a customer, do your purchasing here.

On July 21, I stopped by the dealership to see the new F-Pace suv. I immediately fell in love with the car. One of the sales people, Mr. Kaplan, introduced himself, and I expressed my desire to purchase the new vehicle. I told him I will be trading in one of my cars. We agreed I will stop by the dealership so they could see and evaluate the trade in vehicle. On August 5, I brought in my car, it was looked at, the VIN # was taken and I was told by Mr. Kaplan that he will get back to me with trade in appraisal and we'll continue from that. Two weeks since, I still did not get a response from them. If this is an indication of their responsiveness to a potential client, then I don't want this car from them. It's not like I am buying a Kia, it's a Jaguar, and the trade in was a Benz.

You could not ask for a better customer service person than Paul the Service Manager at White Plains Jaguar. He is full of good advice and proactively seeks to minimize problems for the customer's benefit. He handled one significant mechanical failure and the warranty issues brilliantly and is just as concerned about the small problems. My X Type and I are in good hands. Thank you.

Excellent information and service at all times. Complete trust I was getting the correct & honest information to my questions and concerns.

Service was great, good attention to my needs, and answered every question I had. My place for Service from Now on.

Went to look at new F-pace today. Nothing like being insulted by over eager pompous sales person. How dare I cross shop a Jaguar. I guess that's what they hardly sell any cars.

Service was good, but extremely expensive for what was basically an oil change!

Paul Schaff represents Jaguar very well. He understands and delivers customer service. Ira Neimark

Just in for regular service and recall correction of software. Personal did all they could in a facility unworthy of the mark.

I have know Paul at White Plains Jaguar for many years now. Whenever I have my Jaguar in for service I make it a point to only see Paul because of his through knowledge of the vehicle as well as a lifelong involvement in the automotive repair field. His ability to pinpoint with easy all of my concerns and his ability to make sure that they are all resolved the first time with the least amount of down time for me makes servicing my Jaguar at White Plains Jaguar the only place to go.

Paul is the best service advisor. He's knowledgeable, attentive, caring, and helpful. He gets 5 stars. The facility gets 3, but I wouldn't go anywhere else.

Paul is great. Always helpful,always professional. A pleasure dealing with him. Compared to othet high-end dealerships Jaguar of White Plains is way below todays standards. Very unappealing facility.

Paul is the man you want to see if you seek Jaguar service. Honest reliable and trusted with my Jag investment.

Paul is always knowledgeable, helpful and kind. The service has always been honest and reasonable.

White Plains Jaguar did an outstanding job in servicing my Jaguar during the week of September 16, 2015

Service was excellent and timely . I was able to wait for my car which was ready within 2 hours.

Personal, prompt, knowledgeable, timely, as always.

the repair was done correctly, the timing was long, took 2 months for repair and still have problem with the warning gear..? waiting for new from dealer ship.

The Customer Service Department at White Plains Jaguar is great; Paul and Lena have always been very helpful and courteous to me - and I have been a customer for more than 15 years! Theresa G

car returned dirty. running water over the car is not washing it. water stains and fingerprints remain. service managher responds "we dont do detailing..

I have been a Jaguar customer for fifteen years, and the service department at White Plains Jaguar has been great; always courteous and professional!.

Complicated infotainment system problem handled quickly and efficiently

Pleasurable experience. I felt welcome and my service advisor was very attentive and concerned about getting all my needs met.